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Kuala Lumpur, Malaysia
Onsite
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
• Supporting mainly HR applications (Workday)Perform system configuration and customization.
Manages all assigned Change Requests and deliver according to the target resolution time.
Self-discipline and good deliverables to promote accountability and trust at work.
Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.
Successful system and process integration, efficient SLA driven end-user support and communications.
Liaises with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required
Drive new or enhanced features to improve customer experience in using cloud solutions.
Contribute to the quality standards and continuous improvement of the HRIT SOPs including alignment of deliverables to business processes.
Minimum Job Requirements:
Education
University / College graduate in computer science or other relevant discipline.
Experience
2 to 3 years’ relevant experience in regional solution/system support.
Has exposure in Workday as a support function or as an end user
Has Workday configuration experience in Reporting / PRISM / Extend module
Has experience in Java Programming is an added advantage
Practical Skills/Abilities:
Possess good analytical, communication, presentation and soft skills
Able to write clearly and concisely and work within tight deadlines
Able to work extended hours when necessary
Possess personal attributes such as maturity, interpersonal skills, professional integrity and initiative, self-motivation
Able to manage priorities and tasks and time efficiently
Keen to learn, a team player and have good working attitude
Able to demonstrate initiative and a proactive approach to daily tasks
Able to manage sensitive and sometimes confidential information
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.