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Gurugram, Haryana, India
Onsite
Job Description
Department General Counsel Shared Services
Location India
Reports To Manager, GC Systems Functional Admin
Level Grade 3
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our General Counsel Shared Services team and feel like you’re part of something bigger.
About your team
General Counsel (GC) is a trusted advisor to all parts of Fidelity International Limited (“FIL”), providing high-value independent advisory and assurance expertise through our specialist teams. GC comprises of Legal, Risk, Compliance, Tax, and Public Policy & Strategic Relationship Management. GC Shared Services function (GCSS) is a global centre of expertise currently in Dalian and India, providing operational support and services to the General Counsel function. GCSS Functional administration team (FA team) provides first line business support & manage the functional administration activities for various GC owned systems.
About your role
Join the GCSS Functional Admin team and play a key role in the functional administration of GC-owned technology platforms. This dynamic techno-functional position combines technical expertise with business and functional knowledge to deliver first-line support for both AI-enabled and non-AI cloud-based systems owned by the GC function.
Responsibilities include providing day-to-day support to users for system-related queries and issues, performing initial triage, resolving issues where possible, and escalating more complex issues as needed. The role also involves conducting requirements and data analysis, monitoring system adoption and licence utilisation, and supporting user acceptance testing (UAT) and release readiness activities.Beyond day-to-day system administration, you will contribute to the change management lifecycle by partnering with business product owners to analyse the requirements, assess data impacts, and support the delivery of new features and enhancements. Acting as a business analyst, you will help shape improvements across GC-owned technology platforms, including StarCompliance, IRM ServiceNow, and other strategic systems.
Key responsibilities:
Skillsets required
About 4+ years of experience working as support analyst or business analysis or data analyst, or in change management, collaborating closely with both business and technology teams, having the following skillsets:
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.