IL - Work from home, United States of America
Remote only
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Company: Oak Street Health
Title: Senior Analyst, Patient Retention
Location: Treehouse
Role Description
The Senior Analyst, Patient Retention will work closely with the Patient Engagement team, as well as the Growth and Population Health teams, at Oak Street to drive key initiatives supporting the patient journey at Oak Street Health. In particular, this role will focus on improving patient retention through coordinating outreach across engagement, population health and clinical teams to identify highest priority needs for each patient. The role will also include owning day to day workflows for the patient segmentation effort which identifies the lowest common denominator for each patient that is preventing them from completing their annual health review visit. Success for these initiatives will be measured through completion of health review visits for tenured patients.
This role will consist of small and large group training, exposure to senior leadership, and the opportunity for quick career progression and collaboration across many business functions. The Senior Analyst will be responsible for driving outcomes, managing relationships, and creating insights to improve both strategic and operational workflows on the Patient Engagement team.
Core Responsibilities
Drive strategic analyses, develop data-driven insights & own reporting
Analyze data to inform strategic decision-making related to patient retention
Build and pull reports on performance metrics related to patient retention
Complete analyses to identify areas of progress and opportunity
Communicate insights with local leaders and organizational leaders
Drive patient retention at Oak Street through implementation of Patient Engagement and Retention workflows
Manage relationship with key partners across provider services, Salesforce and patient comms and marketing
Own proactive workflows related to patient communications and panel reassignment
Contribute to key organizational retention goals through implementing initiatives to meet annual patient annual wellness visit completion goals
Identify key factors that influence annual wellness visit completion and identify patient populations for targeted outreach
Report on success of different engagement strategies for achieving annual wellness visit completion goals
Project Management & Programmatic Ownership
Project manager for scope of ongoing initiatives and activities related to patient segmentation
Creation of metrics and reports to monitor success and identify opportunities for improvement across the implementation of new initiatives
Other duties as assigned
What are we looking for?
Minimum 2-4 years of experience
High level of organization and detail orientation
Experience collaborating on projects across multiple departments
Proficient with Microsoft Excel or other standard analysis tools (SQL, Alteryx, etc.)
Strong intellectual curiosity and problem-solving ability
Ability to navigate leadership and operational complexities
Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product
Quick learner comfortable with ambiguity
Strong accountability and discipline against timelines and deliverables
Collaborative working style, able to work cross functionally
Bachelor’s degree required
US work authorization
Someone who embodies being “Oaky”.
What does being “Oaky” look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 200 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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