About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Key Responsibilities:
- Analyse business processes and requirements to identify opportunities for workflow digitisation and automation using the Appian Low‑Code Platform.
- Design, develop, test, and deploy Appian application\workflows adhering to CoE best practices, governance, and security standards.
- Appian Applications should cover - Process Models (workflow orchestration, SLAs, escalations), SAIL Interfaces (responsive UI, validations, usability standards), Records, Reports, and Dashboards, Expression Rules, Decision Rules, and reusable components.
- Build and maintain Appian integrations using REST/SOAP APIs, Connected Systems, and Integration Objects.
- Ensure solutions are secure, scalable, and aligned with CoE standards for performance, maintainability, and reusability.
- Prepare and maintain solution documentation including functional designs, technical designs, test plans, and deployment artefacts.
- Collaborate with business SMEs, Transformation stakeholders, and Technology teams to deliver automation solutions aligned to strategic objectives.
- Support SIT/UAT, Hypercare, production monitoring, and incident management for ongoing & deployed applications.
- Provide change management for existing built Appian applications, including enhancements, issue resolution, service requests, and operational stability improvements.
- Ensure compliance with regulatory standards, audit requirements, and information security principles.
- Apply problem‑solving and critical thinking to complex operational processes, recommending fit‑for‑purpose automation solutions.
- Participate in Intelligent Automation CoE maturity initiatives such as reusable component libraries, coding standards, templates, and best practice frameworks.
Transformation & CoE Contribution:
- Support the transformation agenda by driving efficiency improvement, process simplification, and digital capability enhancement.
- Contribute to continuous evolution of the Intelligent Automation CoE through technical innovation, new platform adoption, and pilot use cases.
- Promote automation awareness, educate business teams, and enable a culture of digital thinking.
- Ensure alignment with M&G behaviours — Tell it like it is, Own it Now, Move it Forward Together with care and integrity.
Key Stakeholder Management
Internal
- Project Sponsor & teams
- Business Transformation Teams
- Investment Teams
- Distributions Teams
- Change & Technology teams
- Leadership & Committees
External
- Industry Network
- Third Party Business Partners
- Consultants
- FinTech Community
Knowledge, Skills, Experience & Educational Qualification
Knowledge & Skills:
Technical Skills:
- Strong hands‑on expertise (4+ years) in Appian development, configuration & troubleshooting.
- Proficiency in Appian (SAIL interface development, Process Models and workflow automation, Records, reports, CDTs, expression rules, and decision logic, Role‑based and record‑level security).
- Good understanding of API‑based integrations, JSON, and authentication mechanisms
- Working knowledge of relational databases, data modelling, and performance considerations.
- Familiarity with Appian deployment concepts, version control, and environment promotion practices.
Process & Business Skills:
- Understanding of enterprise process automation use cases such as Case management and approval workflows; Operational controls and exception handling; Compliance driven and audit ready processes
- Experience in process mapping, requirement analysis, and converting business workflows into automation logic.
- Strong problem‑solving mindset, ability to deal with ambiguity, and apply critical thinking.
- Excellent communication skills to collaborate with cross‑functional stakeholders and present technical concepts clearly.
Soft Skills & Behavioural Competencies:
- High attention to detail and adherence to quality.
- Ability to work both independently and within cross‑functional teams.
- Strong stakeholder management across Technology, Business, and Transformation teams.
- Commitment to M&G values: care, integrity, ownership, transparency, collaboration.
Experience:
- 4+ years of hands‑on experience on Appian development.
- Proven track record of delivering end‑to‑end automation solutions — analysis, build, testing, deployment & support.
- Experience working within an Intelligent Automation CoE, digital transformation team, or GCC environment preferred.
- Exposure to process optimisation, continuous improvement, and automation pipeline management.
- Experience collaborating with SMEs, business teams, and technology partners in a global or matrix environment.
Educational Qualification:
- Graduate in Engineering / Computer Science / Information Technology or related discipline.
- Appian certification (Associate or Senior Developer) is an added advantage.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
