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Job Description:
Application Support Engineer
Job Overview
The Application Support Engineer is responsible for providing support to all customer facing Portal applications used by software and hardware business units of Broadcom. We are seeking a highly skilled Java Full Stack Developer with production-grade experience in cloud-native containerized architecture. In this role, working with our managed services partner you will design, develop, and maintain secure, enterprise-scale web applications from the user interface down to the backend infrastructure. A critical component of this role involves containerizing microservices and managing deployments seamlessly across multi-cloud/hybrid Kubernetes platforms, specifically Google Kubernetes Engine (GKE) and VMware vSphere Kubernetes Service (VKS).
This role also involves troubleshooting, documenting issues, and collaborating with development & Infrastructure teams to enhance application performance ensuring that applications function effectively and meet business needs.
Typical Duties and Responsibilities
- Provide support to multiple customers facing Portal applications
- Monitor application performance and resolve any issues promptly working with the managed services team
- Conduct regular system checks and performance assessments to identify areas of improvements in terms of functionality & performance.
- Provide Technical Support - Offer technical support to end-users via phone, email, or chat. Document technical issues, workarounds, and resolutions in a knowledge base.
- Collaborate with Development Teams - Work closely with software developers to identify and implement improvements. Assist in the testing and deployment of new application features.
- User Training and Documentation - Conduct user training and create user manuals to enhance application usability. Document processes, procedures, and solutions to build a knowledge base for future reference.
- Coordinate with Other Departments - Coordinate with IT and other departments to manage application updates and maintenance schedules. Gather and analyze user feedback to drive continuous improvement of application features and user experience.
- Maintain Software Licenses - Maintain inventory of software licenses and ensure compliance with licensing agreements.
Key Responsibilities
- Full-Stack Development: Build highly responsive client-side UIs using modern JavaScript frameworks (React) and develop robust backend services and microservices using Java and Spring Boot.
- Kubernetes Orchestration: Containerize full-stack components using Docker. Manage, deploy, and scale application workloads across GKE and VKS. Configure routing, internal ClusterIP / NodePort services, and external Load Balancers.
- API & Data Design: Design and document secure, high-performance RESTful APIs. Architect efficient data models for both relational (PostgreSQL/MySQL) and NoSQL databases.
- CI/CD Automation: Collaborate closely with DevOps teams to construct automated CI/CD pipelines for continuous testing, image scanning, and rapid deployment to multi-stage environments.
- Observability & Maintenance: Implement structural application monitoring, centralized logging, and health checks to ensure high availability, auto-scaling capabilities, and quick resolution of live-site incidents
Qualifications / Skills
- 10-12 years of experience in the areas of IT Applications and support
- Bachelor 4 year degree in Computer science or equivalent
- Technical Skills - Proficiency in Java, Springboot, Spring Cloud, Hybernate / JPA, Python, shell scripting, SQL and familiarity with database management systems (Postgres, MSSQL, Oracle, MySQL, MongoDB, Redis).
- Knowledge of Microservices, Event-driven architecture (Kafka/PubSub), REST APIs
- Knowledge of JavaScript (ES6+), React.js or Angular, HTML5, CSS3 technologies
- Experienced in Google Cloud Platform (GCP), GKE, VKS, Docker, Helm
- Knowledge of application support tools, techniques and methodologies.
- Experienced in Git, Jenkins / GitHub Actions, Maven or Gradle
- Knowledge of Integrating Anthropic API and advanced AI capabilities to expand platform functionality will be advantage
- Must be familiar software sales, provisioning, licensing and support
- Communication Skills - Excellent communication and interpersonal skills. Ability to interact effectively with end-users and other teams.
- Problem-Solving Skills - Strong analytical and troubleshooting skills. Ability to conduct root cause analysis and implement solutions- Technical knowledge in Windows & Linux environments
- Strong Technical knowledge in Unix/Linux server technologies and administration (Redhat /OEL/Rocky). Exposure to all the industry standard Linux operating systems is a plus.
- Troubleshoot such as application crashes, slow response times, and configuration errors. Provide level 3 support to resolve complex problems and ensure minimal downtime. Collaborate with other IT teams, such as Network, Linux and Application Development, to address issues that span multiple areas.
- Must be proficient in monitoring concepts, framework and tools
- Knowledge of ITIL framework and ITSM tools
- Knowledge of networking and other OS technologies is a plus
- Must be willing to support global workforce
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
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