Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
Job Summary
The Senior Assistant, Dealer Funding works collaboratively with the Credit Analysts and dealership staff in all contract matters to ensure fast, efficient, and accurate booking. This role reviews and analyzes the retail contract and registration and contract-related documents prior to booking. Ensures accurate completion of retail contract compliance activities including, but not limited to, Truth in Lending Act (TILA) audits, Sarbanes-Oxley Act (SOX) audit, and Monthly Audit Review Guide.
Primary Job Accountabilities
Retail Contracts Review:
- Review newly received contracts to ensure compliance as per TILA, SOX, FOPP 415 (internal policies), and local laws.
- Perform detailed data entry of contracts’ details into the carLOS system, including correct itemization of products disbursed. For eContract cases, validate that the data entered and the data in the documents are correct.
- Perform quality control of the contract by reviewing and clearing all system-generated rules to resolve booking discrepancies.
- Ensure contracts are approved or conditioned and stipulations have been met.
- Review and analyze that the structure approved by the credit analyst and the contracted structure are the same.
- Review and validate that the data the credit analyst marked as pending validation, such as income or physical address, is completed and ensure that the required documents are in file.
- Ensure that correct bulletins are selected, including but not limited to, special programs, rate exceptions, subverted rates, etc. Research and resolve issues that arise from rate discrepancies.
- Escalate any discrepancy to the appropriate level for resolution.
- Assist fellow team members on meetings about monthly/daily goals, as needed.
Disbursement Transactions:
- Ensure disbursement details are accurate in carLOS before booking contracts.
- Provide timely disbursement reports.
- Review balance reports to identify and resolve balance discrepancies prior to completing ACH.
- Ensure accurate information on ACH transactions before submitting for approval.
- Ensure that the daily disbursement details are sent to the correct beneficiary for dealers and other suppliers.
- Resolve incorrect disbursement discrepancies and claims from vendors and dealers.
- Process overpayments that have been identified, or cancellations of policies or products to credit the customer's account with the interest generated.
Dealer Relationship & Insurers Service:
- Respond to dealer calls, dealer chat, and email professionally and promptly.
- Manage time to achieve dealer satisfaction.
- Review contracts making sure all problems or errors are corrected.
- Responds to insurers’ emails professionally and promptly.
Additional Responsibilities:
- Review and process flat cancellations on contracts ensuring approvals and contract terms are met and resolving accounting and customer credit discrepancies.
- Review and complete the late booking monthly report.
- Review and resolve VIN substitution.
- Support the Electronic Content Management (ECM) and Registration Department when needed.
- Apply problem solving knowledge to resolve funding issues and aid in special projects.
- Support dealerships by providing contract training and becoming a subject matter expert to assist them with questions.
- Maintain working knowledge of FOPP, FSBs, Desk Guide, Ancillary Products and SOP.
Education
- Four-Year College Degree: Business Administration, communications, general studies
Experience – Subject Matter Expertise
- 2-5 years of relevant / progressive work experience (in similar field and/or industry)
Licenses, Certifications & Specialized Skills (if applicable)
- Strong organization skills and attention to detail
- Able to work flexible schedules (day, evening, weekend, overtime, and holidays).
- Strong verbal and written English and Spanish skills
- Strong problem solving and time management skills
Additional Comments, Including Unique Circumstances
Work schedule: Monday-Friday from 8:00 am to 5:00 pm. In some instances, working overtime and during holidays may be required.
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to tcpr_human_resources@toyota.com.
