Business Function
Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development, and rigorous credit standards.
Key Accountabilities
The key role is to assist the Relationship Team to manage and grow client relationships. As an Assistant Relationship Manager, your key accountabilities include:
- Day-to-day client management: To provide full support to RMs on clients’ daily inquiries, transactions, utilizations, documentation.
- Business development: To maintain strong relationships with the clients and assist RMs in influencing clients to maximise limits utilization and cross sell.
- Service level management: To liaise with various departments within the bank to ensure resolution of customer requests and enquiries pertaining to transactions and/or documentation in a timely manner. To ensure timely response to clients to maintain good customer satisfaction.
- KYC management: To obtain and ensure documentation from client is valid and complete and work with KYC team on any customer due-diligence requirements.
- Credit Management: To assist in the monitoring of credit quality of the portfolio and the review of credit facilities to clients if required.
- Others: To perform any other duties consistent with the role as assigned by management from time to time.
Responsibilities
- Maintain a regular calling programme with corporate clients
- Strong relationships with client to help broaden and deepen clients’ transactional flows with the Bank
- Knowledge of banking products and services offered by the Bank and relevant industry.
- Good understanding of the credit policies and regulations to help process credit reviews and loan documentation.
- Work with Product Groups such as Treasury, Cash and Trade teams as well as DBS Singapore to meet our corporate clients’ needs.
Requirements
- At least 2 years’ relevant experience in Vietnam banking and finance industry
- Graduate from FTU, Banking Academy, NEU or Finance Academy is a plus.
- Able to write and speak English effectively
- Able to write and speak Chinese will be a big plus to serve Mandarin-speaking customer segments
- Ability to support RM in research financial topics and present accessible reports on that research to colleagues with differing areas of expertise
- Knowledge of banking products and/or loan procedures
- Ability to multi-task and handle demands according to urgencies and client expectations
- Ability to work with team members across geographies.
Location:
DBS Hanoi
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time
