Senior Associate, Investor Operations

POSITION PURPOSE:

The Investor Operations team is seeking a Senior Associate to support the day-to-day execution of investor and fund operations processes and play a key role in ensuring accurate, timely, and well-coordinated operational support across the organization. This role partners closely with internal teams and external service providers to manage time-sensitive and confidential information related to investor servicing, fund administration, reporting, and transaction workflows.

The Senior Associate serves as a central point of coordination for operational workflows, collaborating with Legal, Compliance, Fund Accounting, Tax, Marketing, IT, and Internal Audit to support effective execution and cross-functional alignment. This position is well-suited for a detail-oriented professional with 5+ years of relevant experience who thrives in a fast-paced, collaborative environment and brings strong judgment, accountability, and an internal client service mindset to their work.

RESPONSIBILITIES:

• Execution of complex investor operations processes, ensuring accuracy, timeliness, and a best-in-class service experience.
• Serve as a key point of contact for internal stakeholders and select external partners, providing proactive communication, issue resolution, and high-quality service delivery.
• Review, approve, and oversee operational deliverables, including reconciliations, reporting outputs, and data validations, ensuring completeness and accuracy.
• Independently investigate and resolve complex operational issues, identifying root causes and implementing sustainable solutions.
• Drive cross-functional coordination across Fund Accounting, Legal, Compliance, Tax, and Technology to ensure seamless execution of investor servicing workflows.
• Drive recurring reporting cycles and operational processes, including planning, tracking, and execution across multiple workstreams.
• Identify operational risks and control gaps; enhance processes, documentation, and controls to improve scalability and reduce risk.
• Play a key role in system implementations, enhancements, and process automation efforts, including user acceptance testing (UAT) and business requirement input.
• Develop, maintain, and enhance procedures and documentation to support a controlled, audit-ready environment.
• Support audits, regulatory inquiries, and internal reviews by providing validated data and subject matter expertise.
• Act as a resource and mentor to junior team members, providing guidance to support technical development.
• Continuously evaluate workflows and service delivery, driving improvements that enhance efficiency and the overall stakeholder experience.

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

Bachelor’s degree or equivalent practical experience.
5+ years of relevant experience in investor operations, fund operations, fund administration, transfer agency, or a similar financial services environment.
Experience supporting investor onboarding, capital activity, reporting, reconciliations, and operational controls in a regulated environment preferred.
FINRA licenses are a plus.

ABOUT YOU:

Communication Skills:

• Demonstrates advanced written and verbal communication skills, with the ability to influence and effectively engage internal stakeholders and external partners.
• Builds strong, trusted relationships across cross-functional teams and serves as a reliable point of contact for operational matters.
• Clearly communicates complex operational processes, issues, and recommendations to a variety of audiences.
• Proactively manages stakeholder expectations through transparent communication, timely updates, and consistent follow-through.
• Escalates issues strategically, providing context, recommendations, and ownership through resolution.
• Maintains confidentiality and handles sensitive information with the highest level of professionalism and discretion.

Technical Skills:

• Advanced proficiency in Microsoft Office (particularly Excel), including working with large data sets, reconciliations, and reporting outputs.
• Deep experience with CRM systems, data platforms, and workflow tools (e.g., Salesforce, Intralinks, Monday.com), with the ability to optimize usage.
• Strong data management capabilities, including validation, reconciliation, and quality assurance of complex data sets.
• Ability to identify inefficiencies in systems and processes and contribute to automation and optimization solutions.
• Experience supporting or leading system implementations, enhancements, and testing (UAT) efforts.

Analytical Skills:

• Strong understanding of investor operations processes, fund structures, and servicing requirements.
• Ability to independently analyze complex data sets, identify discrepancies, determine root causes, and implement corrective actions.
• Applies critical thinking to evaluate processes, improve accuracy, and enhance scalability of operations.
• Demonstrates ownership and accountability for deliverables, ensuring high-quality outputs with minimal oversight.
• Ability to connect operational data to broader business context and stakeholder impact.

 Problem Solving & Organization:

• Demonstrates strong ownership and accountability for multiple complex workflows and deliverables.
• Proactively identifies risks, bottlenecks, and inefficiencies, and drives solutions that improve processes and controls.
• Effectively prioritizes competing priorities in a fast-paced, deadline-driven environment while maintaining high-quality standards.
• Highly organized, with the ability to manage end-to-end processes and ensure proper documentation and audit readiness.
• Takes initiative in driving continuous improvement and supporting team and organizational objectives.
•  Acts as a point of escalation and problem-solver for more junior team members.