Senior Associate, Process Manager- Decision the Deal

As a Sr. Associate Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Sr. Associate, Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

General Responsibilities: 

• Day to day oversight of multiple business processes. Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups; make final recommendations for approval on changes. 

• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review. 

• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns. 

• Maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams).

• Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processes. Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts. 

• Provide training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level. 

• May perform processes or parts of processes as needed.

Basic Qualifications: 

• High School Diploma, GED or equivalent certification 

• At least 1 year of experience in Microsoft Office or G Suite 

• At least 2 years of experience in Business Process Management, Project Management, or Risk Management 

Preferred Qualifications: 

• Bachelor’s Degree or military experience 

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.