This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Associate - Salesforce Revenue Operations based in India.
This is a hands-on Salesforce Revenue Operations role focused on keeping a business-critical Salesforce environment accurate, reliable, and efficient.
You will support daily administration, user management, data quality, reporting, and troubleshooting while contributing to broader operational initiatives.
The role combines technical Salesforce work with close collaboration across operations, sales, and business teams.
You will play an important role in quality control, opportunity management, pipeline monitoring, and platform adoption.
As you grow into the position, you will have opportunities to contribute to UAT, training, enablement, and cross-functional projects.
Success requires exceptional attention to detail, fast and reliable execution, and the ability to communicate clearly with both technical and non-technical users.
This is a full-time opportunity with working hours aligned to 4:00 PM–1:00 AM IST, ideal for someone comfortable working evening and night shifts.
Accountabilities:
- Support the day-to-day administration of the Salesforce environment, including user setup and deactivation, profiles, roles, permission sets, and public groups.
- Monitor and improve data quality through duplicate reviews, validation, cleanup procedures, mass uploads, and data migrations.
- Provide responsive end-user support, troubleshoot Salesforce issues, and escalate complex problems when necessary.
- Maintain accurate and accessible documentation covering Salesforce processes, configurations, and administrative procedures.
- Participate in the Quality Control approval process by reviewing and closing opportunities and verifying accuracy in OpenAir.
- Support changes to closed-won opportunities and escalate potential issues or concerns to the appropriate manager.
- Monitor outstanding approval requests and follow up with relevant Practice and Segment Leads to keep processes moving.
- Monitor the Pipeline Inbox throughout the day, ensure incoming requests are properly tagged, and escalate concerns promptly.
- Respond to questions regarding project codes, opportunity stages, and other Salesforce-related information.
- Manage Salesforce user provisioning, including validating new-user requests, adding users, and deactivating departing employees.
- Update relevant account and access records when employees leave the organization.
- Collaborate with internal teams to investigate and resolve user-related Salesforce errors and issues.
- Assist with onboarding and Salesforce training for new users and facilitate sessions covering platform functionality, new features, and best practices.
- Support Salesforce adoption by helping users understand processes and use the platform effectively.
- Maintain and update the internal Revenue Operations knowledge and intranet resources.
- Fulfill Salesforce reporting requests and create, maintain, and improve reports and dashboards based on business needs.
- Contribute to cross-functional Salesforce and Revenue Operations initiatives, including UAT and other high-impact projects.
Requirements:
- 4–6 years of practical Salesforce experience, with solid working knowledge of Salesforce administration and the ability to navigate and manage the platform confidently.
- Hands-on familiarity with Salesforce reports and dashboards, user management, data quality, and standard configuration.
- Exceptional attention to detail and a strong commitment to accuracy in data, documentation, and operational processes.
- Strong written and verbal communication skills, with the ability to explain Salesforce concepts clearly to non-technical users.
- Demonstrated ability to work quickly and efficiently while managing multiple priorities without compromising quality.
- Strong organizational, analytical, troubleshooting, and problem-solving skills.
- A proactive and reliable approach to managing recurring operational tasks and responding to time-sensitive requests.
- Experience creating training materials and delivering Salesforce user training is preferred.
- Salesforce Administrator certification is a plus but is not mandatory.
- Experience partnering with Operations, Sales, Revenue Operations, or related business teams on cross-functional initiatives is preferred.
- Collaborative and adaptable mindset, with the ability to work effectively across teams and respond to changing priorities.
- Comfortable working 4:00 PM–1:00 AM IST and supporting teams operating across different time zones.
Benefits:
- Full-time employment with access to a comprehensive benefits package.
- Medical, dental, and vision insurance.
- 401(k) retirement plan with company matching.
- Paid time off (PTO).
- Progressive benefits designed to support employee wellbeing.
- Flexible working environment and opportunities for professional growth.
- Mentorship and learning opportunities within a collaborative, inclusive culture.
- Exposure to cross-functional Revenue Operations, Salesforce, and business transformation initiatives.
- Opportunity to develop deeper expertise in Salesforce administration, training, UAT, reporting, and operational enablement.
- Meaningful opportunity to contribute to business-critical systems and processes.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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