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Chicago, Illinois, United States
Hybrid
Job Description:
We’re looking for a Growth Senior Associate Technical Account Manager (TAM) to join our Technical Customer Operations Team.
Acting as the main technical point of contact, you will help to activate new customers, address any internal or external questions and issues that arise from our integrated clients (including end-users of the platforms), or escalate appropriately when necessary. On a daily basis, you should be able to quickly troubleshoot any technical issues, pinpoint the problem and provide a solution, and escalate to tier 2 support and/or product teams only when necessary. We are looking for critical thinkers who are keen to ensure our customers succeed!
Internally, you will also be relied upon heavily by all departments to provide in-depth updates and insights on the clients from a technology perspective, working closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc. You will also provide High Touch consultative technical services, lead training sessions and attend office hours for our agency and brand-direct customers.
You should apply if you have most of this:
2+ years working in a technical account/relationship management/client-facing role
Bachelor's degree in a technical discipline
Proficiency in JS, SQL, HTML, and data analysis
Previous experience with web traffic analysis tools and ad serving tags
Previous experience working with APIs and SDKs
Critical thinking and the ability to think outside of the box
Experience working with 3rd party advertising technology companies
Experience working with publishers and publisher ad servers
Knowledge of the ad tech ecosystem, its players, and how it all works
Strong communication skills; written, verbal and listening skills
Self-starter with the ability to effectively manage time and multiple competing priorities
Synthesize technical concepts/analysis in client meetings
IAS Pay Transparency:
The annualized base salary ranges for the primary location, and any additional locations are listed below. Our pay ranges are based on the work location. As part of IAS compensation package, we offer a comprehensive benefits package that includes paid time off, health insurance (medical, dental, vision) as well as PPO, HSA and FSA options and 401k with employer matching contributions. All full-time employee roles include competitive compensation and are eligible for an annual bonus and/or other incentive plans. Each candidate’s compensation package is based on multiple factors, but not limited to, geography, experience, skills, job duties, and business need.
Primary Location:
US - Chicago, ILPrimary Location Base Pay Range:
$49,000.00 - $84,000.00 Annual
Additional Locations:
US - New York, NYAdditional Locations Pay Range:
59,500.00 - 102,000.00 USD AnnualAbout Integral Ad Science:
Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.
Equal Opportunity Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
California Applicant Pre-Collection Notice:
We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.
Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.
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