Senior Audio Visual Engineer - Variable Hour Benefit Eligible

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. 

Education:   

• Bachelor’s degree from an accredited college. 

Experience:   

• At least five (5) years of experience in the audio-visual systems, collaboration technologies, or unified communications.  

Preferred Qualifications:  

• Experience with collaboration technologies (e.g., WebEx, Microsoft Teams, or similar platforms) 

• Experience with audio-visual equipment and related systems (e.g., Crestron, Logitech, Poly, or comparable technologies) 

• Experience with audio-visual industry standards and developing technologies and practices.  

Knowledge: 

• Advanced knowledge of audio-visual system design, integration, and lifecycle management (including signal flow, acoustics, and video distribution) 

• Knowledge of collaboration platforms and hybrid meeting technologies (e.g., Microsoft Teams, streaming/broadcast integrations, meeting management systems such as eScribe) 

• Knowledge of networking fundamentals as they relate to AV systems (IP-based AV, bandwidth considerations, QoS, and device connectivity) 

• Knowledge of industry standards, best practices, and emerging trends in AV and unified communications (e.g., AV-over-IP, interoperability standards) 

• Knowledge of procurement processes, including RFP development, vendor evaluation, and contract coordination in a public sector environment 

• Knowledge of troubleshooting methodologies for hardware, software, and integrated AV systems 

• Knowledge of computer programs and hardware.  

• Knowledge of service and/or help desk ticketing software (ie. ServiceNow, Cherwell, etc.) and task management software.  

Skills:   

• Skill in diagnosing and resolving complex AV system issues in real-time, particularly in time-sensitive environments such as Council meetings and public broadcasts 

• Skill in configuring, integrating, and optimizing audio-visual and collaboration technologies across multiple facilities 

• Skill in supporting live hybrid meetings, including managing multimedia content, presentation tools, and participant experience across in-person and virtual platforms 

• Skill in project coordination, including planning, implementing, and standardizing AV systems and processes 

• Skill in collaborating with cross-functional teams (IT, media/broadcast, clerks, and external vendors) to deliver seamless AV experiences 

• Skill in documenting system configurations, processes, and standards to support consistency and scalability 

• Skill in communicating technical concepts effectively to non-technical users, including elected officials and staff 

Abilities:   

• Ability to lead and execute AV system improvements and modernization initiatives with minimal supervision 

• Ability to manage multiple priorities and respond effectively under time-sensitive and high-pressure conditions (e.g., live meetings and events) 

• Ability to analyze system performance and implement continuous improvements to enhance reliability and user experience 

• Ability to adapt to evolving technologies and integrate new tools into existing environments 

• Ability to provide customer-focused support while maintaining professionalism in public-facing settings 

• Ability to interpret technical requirements and translate them into practical, operational solutions 

• Ability to establish and maintain effective working relationships with employees, all levels of management including executive staff, vendors, citizens, and elected officials 

• Ability to communicate effectively both orally and in writing  

• Ability to creatively solve problems, negotiate, and respond effectively in time-sensitive and high-pressure situations 

Licenses and Certifications Required: 

• Valid Colorado driver’s license and ability to operate a city vehicle, or otherwise demonstrate ability to meet the transportation requirements of the position 

Licenses and Certifications Preferred:   

• Microsoft 365 Certified: Teams Administrator Associate 

• Any other Industry-Recognized IT Certifications  

WORKING CONDITIONS  

Essential Personnel:  

When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel. 

Physical Demands: 

• Heavy physical work requiring the ability to lift a maximum of 75 pounds with or without assistance. 

• Regular lifting and carrying of computer equipment.  

• Moderate walking and standing.  

• Ability to review and interpret reports and other written documents with or without reasonable accommodation 

• Ability to communicate with employees, contractors, and residents in field environments, with or without reasonable accommodation 

Work Environment: 

• Works primarily in an office environment 

• Work may occasionally occur in a noisy environment, with exposure to dust, chemicals, odors, fumes 

Equipment Used: 

• Uses standard office equipment including personal computer and common office software such as email, internet, Word, Excel 

• Uses audio/visual equipment such as projectors, screens, speakers, and their associated peripherals 

• Uses and tools common to the maintenance and repair of audio/visual equipment 

• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment