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Vancouver, British Columbia, Canada
Onsite
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
We are currently seeking a Senior AV Technician, IT to join our IT Services Team. This role will oversee audiovisual systems and office technology standards across Clio’s global office footprint. This role has an expectation to work from our Burnaby office 5 days a week.
Information Technology @ Clio:
The IT team’s mission is foundational to how we get work done at Clio, our team has a meaningful and lasting impact. We’re focused on facilitating the best possible experience for our Clio talent, providing the right tools at the right time to further Clio’s mission of transforming the legal experience for all. We are moving past the traditional IT Services group of “fighting fires” and are always looking for ways to proactively automate and save our employees precious time. By supporting Clions, we find ways for them to spend more time helping our customers.
A day in the life might look like:
Deliver world-class IT AV and office technology support to #teamClio around the globe.
Own the global strategy, standards, and lifecycle management for meeting room audiovisual systems, collaboration tools, and office technology.
Deliver onsite support for meeting room AV systems, end-user hardware, and workstation hardware across global office locations. This will include international travel.
Design, deploy, and maintain scalable AV solutions for conference rooms, training spaces, and executive meeting areas.
Act as the primary escalation point for complex AV and office technology issues.
You may be a fit for this role if you:
Have extensive experience supporting and managing enterprise-grade audiovisual systems in a global office environment.
Are highly experienced in managing inbound tickets and escalations from submission to completion.
Have mastery in documenting troubleshooting steps and clearly communicating solutions with end users and stakeholders.
Can analyze IT and AV processes and implement change to improve reliability, scalability, and user experience.
Have hands-on experience with conferencing platforms and hardware (e.g., Zoom Rooms, Microsoft Teams Rooms, Logitech, Neat, Crestron, Poly, or similar).
Have experience supporting hybrid meeting environments across multiple time zones.
Possess strong knowledge of office networking fundamentals as they relate to AV systems.
Have excellent communication skills with the ability to present subject matter to a wide variety of audiences, including executives.
Have experience managing medium to large-sized projects involving multiple stakeholders.
Have a keen interest in emerging workplace technology and collaboration trends.
Demonstrate a keen interest in improving your craft by using AI.
Serious bonus points if you have:
Experience standardizing AV systems across multiple global offices.
Experience managing AV vendors, integrators, and construction or office build-out projects.
Experience supporting executive-level meeting spaces and events.
Experience automating monitoring, alerting, or reporting for AV systems.
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Disclaimer: We only communicate with candidates through official @clio.com email addresses.