Summary
Our fast, client-focused, dynamic environment wants your consulting management skills and desire to make a difference. Use Avanade’s tech, innovation and leadership to make a genuine human impact. Enjoy seeing an impact on clients, too, as you solve interesting challenges in a way that’s flexible to your approach to work—and life. Chart your own career path with us.
We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Office Suite / Microsoft 365 Apps for Enterprise. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts with customers. Together we do what matters.
Key responsibilities
- Serve as a trusted technical advisor in customer-facing engagements, providing expert guidance on Microsoft 365 Apps for Enterprise, including Teams and Office Apps.
- Deliver high-quality technical advisory for Microsoft Word, Excel, PowerPoint, Outlook, and Teams by diagnosing and resolving issues remotely and on-site.
- Assist customers with installation, configuration, deployment, administration, and troubleshooting of Microsoft 365 Apps for Enterprise and Office Suites.
- Design, implement, and support Microsoft 365 Apps integrations, including SharePoint, OneDrive, and Office Online Server, ensuring seamless functionality within customer IT environments.
- Conduct technical workshops, training sessions, and webinars to educate customers on best practices, new features, and optimal usage of Microsoft 365 Apps.
- Analyze complex technical problems, make informed decisions, and provide effective solutions with a strong customer-first mindset.
- Collaborate closely with internal IT teams and stakeholders to ensure successful deployments and integration with existing infrastructure.
- Guide customers in transitioning from legacy solutions by recommending modern, efficient approaches aligned with Microsoft best practices.
- Leverage scripting and automation tools such as PowerShell, VBA, and Office Scripts to help customers streamline workflows, automate repetitive tasks, and extend Office Apps functionality.
- Provide expert recommendations on Microsoft 365 Apps for Enterprise deployment strategies and best practices.
- Maintain strong knowledge of Windows operating systems, Office 365 administration, and fundamental networking concepts to support enterprise environments.
- Stay current with the latest Microsoft 365 updates, features, and roadmaps, proactively advising customers on adoption and implementation strategies.
- Work independently and collaboratively to deliver consistent, high-quality outcomes while maintaining excellent communication and interpersonal relationships with customers and teams
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Skills and experiences
- Bachelor’s Degree (or higher) in Information Technology, or a related field or equivalent experience.
- 10+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
- Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft 365 Apps for Enterprise.
- Experience and knowledge deploying, administering and troubleshooting Office Suites and/or Microsoft 365 Apps for Enterprise.
- Collaborate with other IT team members to ensure seamless integration and functionality of Office Apps within the organization's IT infrastructure.
- Knowledge and experience with integration of Microsoft 365 Apps for Enterprise integration with Office Online Server.
- Strong understanding of Office 365 and its administration.
- Experience with SharePoint and OneDrive.
- Advanced analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills.
- Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
- Provide technical support for Office Apps, including Word, Excel, PowerPoint, Outlook, and Teams.
- Diagnose and resolve technical issues related to Office Apps, both remotely and on-site.
- Deep technical knowledge of Microsoft 365 Apps features, and functionalities.
- Assist users with installation, configuration, and troubleshooting of Office Apps.
- Stay up to date with the latest updates and features of Office Apps and guide customers with recommendations for their implementation.
- Knowledge of scripting languages such as PowerShell.
- Knowledge of Windows operating systems and basic networking concepts.
- Experience and knowledge around VBA to guide customers in the use of Macros and VBA programming to automate or create repetitive tasks, extending actions, and integration and interaction between Office Apps.
- Knowledge to guide users to implement the best solutions and approach to moving around from legacy solutions.
- Strong knowledge of Office Scripts and ability to guide customers to the proper use, best practices and benefits.
- Microsoft 365 Apps for Enterprise deployment best practices.
Optional Skills
- Advanced networking skills with DNS, firewall, load balancing, etc.
- Knowledge of scripting languages such as PowerShell.
- Familiarity with ITIL best practices for IT service management.
- Advanced knowledge of Office Scripts
Relevant Certifications
- Microsoft 365 Certified: Fundamentals
- Microsoft Office Specialist: Associate Microsoft Word (Microsoft 365 Apps)
- Microsoft Office Specialist: Associate Microsoft Excel (Microsoft 365 Apps)
- Microsoft Office Specialist: Associate Microsoft PowerPoint (Microsoft 365 Apps)
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