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Durham, North Carolina, United States
Onsite
Toshiba Global Commerce Solutions is seeking a Senior Briefing Specialist to deliver world-class customer, executive, partner, analyst, and sales engagement experiences within our Commerce Innovation Studio (CIS) and Executive Briefing Center (EBC). This highly visible role combines customer engagement, technology demonstrations, business storytelling, event execution, and operational excellence to create memorable experiences that showcase Toshiba's innovative retail technology portfolio.
Working closely with sales, marketing, product management, solution architects, software developers, hardware specialists, and innovation leaders, the Senior Briefing Specialist develops a deep understanding of Toshiba's retail ecosystem and translates complex technologies into compelling business value stories. The individual serves as a trusted ambassador of the Toshiba brand, ensuring every briefing, demonstration, and hosted event delivers meaningful business outcomes and strengthens customer relationships.
The ideal candidate is an engaging presenter, exceptional organizer, and customer advocate who thrives in a fast-paced environment while balancing strategic planning with flawless execution.
This role directly contributes to Toshiba's ability to build stronger customer relationships, enhance brand perception, and increase customer engagement through strategic executive briefing experiences and hosted events. High-impact customer engagements help accelerate sales opportunities, influence pipeline growth, improve win rates, strengthen customer loyalty, support cross-sell and upsell opportunities, and enhance overall customer satisfaction. The position plays an important role in supporting marketing-influenced pipeline growth, increasing customer lifetime value, and reinforcing Toshiba's position as a trusted retail technology leader.
The Senior Briefing Specialist operates in a highly visible, fast-paced environment that requires balancing strategic planning with hands-on execution. The role demands coordination across sales, marketing, product management, engineering, executive leadership, and customer stakeholders while simultaneously managing multiple engagements with unique objectives, audiences, and logistical requirements.
Success requires exceptional organization, adaptability, problem-solving skills, executive presence, and the ability to deliver polished experiences under tight deadlines while ensuring every interaction reinforces Toshiba's brand, innovation leadership, and customer commitment. The Senior Briefing Specialist is also responsible for maintaining accurate records within briefing management systems, including agenda updates, attendee details, objectives, outcomes, and other critical engagement information to ensure successful execution and continuous improvement of the customer experience.
ABOUT THE COMPANY
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
EEO
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.
DIVERSITY, EQUITY & INCLUSION
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.
EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
