The Senior Technical Business Analyst is responsible for the successful delivery of business and technology change initiatives across CNA Hardy. The role combines traditional business analysis disciplines with strong technical, data and integration analysis capabilities to ensure the effective design and delivery of business solutions.

In addition to leading requirements elicitation and business process analysis activities, the Senior Technical Business Analyst operates confidently across business, data and technical domains. The role works closely with business stakeholders, architects, developers, data engineers, third-party vendors and project teams to define, analyse and deliver complex technology solutions.

The Senior Technical Business Analyst is expected to lead analysis activities on large programmes involving multiple analysts, coordinating and overseeing their work to ensure alignment with project objectives, delivery timelines and business outcomes.

The role requires expertise in areas including business process design, systems integration, API analysis, data mapping, data migration, solution design support, business rule definition and test strategy development. The successful candidate will be equally comfortable engaging with senior business stakeholders and technical delivery teams.

A flexible and adaptable approach is essential. The role holder will frequently work across multiple projects, programmes and workstreams simultaneously, balancing competing priorities while maintaining a focus on business value and delivery excellence.

Leading by example, the Senior Technical Business Analyst is committed to excellence in analysis practices, continuous improvement and the development of junior team members.

The role supports initiatives delivered by the Transformation & Projects team, often involving multiple internal departments and third-party suppliers. The scope of the role encompasses all CNA Hardy European offices and may require occasional travel.

Key Responsibilities

Performs a combination of the following duties according to departmental guidelines:

Business Analysis & Solution Delivery

• Define and execute an appropriate business analysis approach tailored to project objectives and desired outcomes.
• Analyse business problems, opportunities and requirements and translate them into structured artefacts suitable for both business and technical audiences.
• Challenge proposed solutions to ensure they align with CNA Hardy's strategic objectives, risk appetite and target operating model.
• Facilitate workshops and discussions with stakeholders at all levels of the organisation.
• Break down complex business and technical concepts into clear and actionable deliverables.
• Maintain traceability between business objectives, requirements, solution designs, testing activities and delivered outcomes.
• Produce business cases, impact assessments and cost-benefit analyses as required.
• Proactively identify opportunities for process optimisation and operational improvement.

Technical Analysis & Integration

• Define and document functional and non-functional requirements for system integrations, APIs and data exchange interfaces.
• Collaborate with architects, developers and vendors to analyse and document API contracts, interface specifications and system interactions.
• Review and validate technical designs to ensure alignment with business requirements.
• Analyse integration requirements across multiple applications and platforms.
• Support solution design activities by providing business, process and data analysis expertise.
• Assist in identifying technical dependencies, risks and impacts across systems and workstreams.

Data Analysis, Mapping & Migration

• Perform data analysis activities including data profiling, data validation, data quality assessment and business rule analysis.
• Produce and maintain source-to-target mapping documentation for integration and migration initiatives.
• Support data migration projects through data mapping, reconciliation planning, migration validation and business sign-off activities.
• Utilise SQL and other analytical tools to investigate issues, validate requirements and support solution delivery.
• Collaborate with technical teams to ensure data structures, transformations and business rules are accurately implemented.

Programme & Project Delivery

• Work closely with Project Managers and Programme Managers to ensure initiatives remain on scope, on budget and aligned to strategic objectives.
• Coordinate analysis activity across multiple concurrent projects, workstreams and programmes.
• Identify and manage dependencies, assumptions, risks and issues relating to analysis deliverables.
• Provide analysis leadership on large-scale initiatives involving multiple analysts and delivery teams.
• Support planning, estimation and prioritisation activities.
• Ensure consistency of analysis standards, deliverables and best practices across projects.

Testing, Change & Transition

• Coordinate user involvement throughout the delivery lifecycle, from initial analysis through to implementation and post-go-live support.
• Support test strategy definition, test scenario creation and user acceptance testing activities.
• Work with Service Management and operational teams to ensure smooth transition of solutions into production support.
• Assist in developing training materials and supporting business readiness activities.
• Support change adoption and implementation activities where required.

Leadership & Team Development

• Mentor and support junior analysts, sharing best practices and driving capability development.
• Act as a role model for analysis delivery excellence.
• Contribute to the continuous improvement of business analysis standards, techniques and methodologies.
• Provide regular updates to management on progress, risks, issues and achievements.
• Perform other duties as reasonably directed by the Business Analysis Manager or CNA Hardy management.
• Perform other duties as directed by the Business Analysis Manager or CNA Hardy management.

Skills, Knowledge & Abilities.

Essential

• Minimum 5 years' experience in a Senior Business Analyst or Technical Business Analyst role.
• Professional Business Analysis qualification (e.g. BCS, IIBA or equivalent).
• Proven experience delivering technology-enabled change within Agile, Waterfall and hybrid delivery environments.
• Strong stakeholder management and facilitation skills.
• Excellent analytical, problem-solving and critical-thinking capabilities.
• Extensive experience working across the full software development lifecycle.
• Demonstrable experience defining business, functional and non-functional requirements.
• Experience working on large-scale transformation programmes involving multiple workstreams and stakeholder groups.
• Experience working simultaneously across multiple projects with competing priorities and deadlines.

Technical & Data Skills

• Strong SQL skills with the ability to interrogate, validate and analyse complex datasets.
• Strong understanding of relational databases, data structures and data modelling concepts.
• Experience defining and documenting RESTful APIs, integration requirements and interface specifications.
• Experience reviewing API contracts, JSON and XML payloads and technical design documentation.
• Experience supporting system integration initiatives across multiple applications and platforms.
• Strong data mapping skills, including source-to-target mapping and business rule definition.
• Experience supporting data migration activities, including reconciliation, validation and business sign-off.
• Understanding of enterprise application architecture and integration patterns.
• Ability to effectively bridge communication between technical teams and business stakeholders.

Leadership & Delivery Skills

• Ability to lead analysis workstreams and coordinate the activities of multiple analysts.
• Strong matrix management skills and experience working within cross-functional delivery teams.
• Ability to influence decision-making at all organisational levels.
• Strong prioritisation and workload management skills.
• Experience managing analysis risks, issues, assumptions and dependencies.

Communication Skills

• Excellent written and verbal communication skills.
• Ability to produce high-quality documentation for both business and technical audiences.
• Strong presentation and workshop facilitation skills.
• Comfortable presenting to senior leadership teams and large stakeholder groups.

Desirable

• Experience within the Lloyd's, London Market or commercial insurance sector.
• Experience of insurance platforms, underwriting systems, policy administration systems or claims systems.
• Experience with cloud-based SaaS platforms and modern integration technologies.
• Exposure to data warehousing, analytics and reporting platforms.
• Experience with change management methodologies such as ADKAR.
• Knowledge of modern API management and integration platforms.

Personal Attributes

• Commercially focused and outcome-driven.
• Highly adaptable and comfortable operating in a fast-paced environment.
• Naturally collaborative with strong relationship-building skills.
• Curious, inquisitive and able to challenge constructively.
• Self-motivated with a proactive approach to problem solving.
• Strong attention to detail while maintaining focus on strategic objectives.
• Flexible and willing to work across multiple projects, technologies, business domains and delivery teams as business priorities evolve.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.