Senior Business Analyst

Job Description:

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com

Building on the technology Rakuten used to launch Japan’s newest mobile

network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

Job Summary:

We are seeking an experienced Senior Business Analyst to join our Product Management team. In this role, you will drive the identification and implementation of innovative technology solutions to enhance our Workflow automation and Asset Lifecycle Management tool.  You will collaborate with stakeholders across the organization, including product managers, UI/UX designers, engineers, and process owners, to gather requirements, design solutions, and ensure successful product delivery. The ideal candidate will have a development background, comprehensive technical understanding of the Products worked for and in-depth hands-on experience with enterprise software focused on deployment and asset management. Strong experience in leveraging emerging technologies, including AI, to address complex challenges, would be a plus.

Responsibilities:

Strategic Requirements Gathering & Analysis:

• Identify, analyze, and document business requirements from business owners and process teams, focusing on identifying operational inefficiencies and opportunities to leverage technology for process automation, predictive analytics, and improved decision-making using Agentic AI.
• Perform "Gemba walks" (field shadowing) to observe pain points firsthand and validate that proposed technical solutions solve actual challenges. Translate these requirements into clear, concise, and actionable user stories, Acceptance Criteria, Sequence Diagrams, and Data Mapping.
• When needed, lead/participate in UAT (User Acceptance Testing) and feedback loops, ensuring that the final output meets the rigorous demands of a mobile-first, high-pressure Telco/Enterprise environments.

Innovative Solution Design & Prototyping: Design wireframes and prototypes that demonstrate technology-driven features and functionalities. Develop a deep understanding of user needs and translate them into effective product functionalities that leverage data and intelligent systems.

Collaboration & Communication: Work collaboratively with product managers, UI/UX designers, data scientists, and engineering teams throughout the product development lifecycle. Act as a liaison between technical teams and end-users, ensuring clear communication and shared understanding of technology concepts and their application to construction challenges.

Agile Development: Participate in agile development processes, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Maintain a well-groomed product backlog in JIRA, prioritizing features that deliver maximum business value.

Documentation: Create and maintain comprehensive documentation, including user stories, acceptance criteria, process flows, and technical specifications, using Confluence.

Process Mapping & Improvement: Conduct deep-dive discovery sessions to document "As-Is" and re-engineer "To-Be" processes that leverage AI, Automation and Mobile capabilities. Develop and implement solutions to streamline operations, enhance efficiency, and reduce costs.

Industry Knowledge: Stay current on industry trends and best practices, particularly in construction/site/fiber rollout process technology, project management, and emerging technologies.

Data Analysis: Analyze data to identify trends, patterns, and insights that can inform product decisions and improve the performance of technology solutions.

Qualifications:

• 5-10 years of experience as a Business Analyst, preferably in a technology-driven environment.
• Proven experience gathering requirements, designing solutions, and writing user stories.
• Excellent understanding and proven experience working on AI/ML (both traditional and Agentic) and their potential applications in the project management use-cases.
• Strong understanding of the software development lifecycle (SDLC) and agile methodologies.
• Proficiency in JIRA and Confluence.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Experience working with high-volume project management tools (e.g., MS Project, Asana, Jira Portfolio).

Preferred Qualifications:

• Experience with site deployment and asset management software (e.g. Bentley Systems, FNT, Sitetracker etc).
• Understanding of data analytics concepts and applications.
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Knowledge of Camunda BPMN and XML editors.

Key Skills:

• Requirements Gathering & Analysis
• Wireframing & Prototyping
• User Story Writing
• Sprint Management
• Agile Development
• JIRA & Confluence
• Communication & Collaboration
• Problem-Solving
• Data Analysis
• Process Improvement
• Technology Awareness & Application
• Data Literacy

RAKUTEN SHUGI PRINCIPLES:

• Our worldwide practices describe specific behaviour that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.

• Be passionate professional. Take an uncompromising approach to your work and be determined to be the best.

• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.

• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.

• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.