Senior Business Analyst - AI & Health Insurance

Accountabilities

• Work closely with clients and technical teams to understand business challenges and define appropriate approaches, analytical solutions, and system enhancements.
• Gather, analyze, document, and communicate complex business requirements through interviews, workshops, work sessions, and other structured techniques.
• Design simple to semi-complex business processes and system modifications, translating business requirements into actionable technical specifications and user stories.
• Identify opportunities to improve business activities and processes, providing recommendations supported by sound analysis and judgment.
• Develop business requirements documents, user stories, process documentation, and other materials required to support solution delivery.
• Design complex test scenarios and oversee application testing to ensure client requirements are correctly incorporated into system designs.
• Support QA, User Acceptance Testing (UAT), and release activities through defect analysis, change management, and resolution tracking.
• Collaborate with project stakeholders to estimate task effort, monitor delivery activities, and help ensure projects remain aligned with agreed timelines.
• Analyze systems and related data to identify actionable insights and support informed business and product decisions.
• Contribute to the planning and allocation of work for other Business Analysts when required.
• Maintain and improve process and procedural documentation while developing a practical understanding of technical development cycles for web portals and mobile applications.

Requirements

• Minimum 5 years of professional experience as a Business Analyst.
• At least 1 year of experience working on AI projects within the insurance domain.
• Previous professional experience in the health insurance industry is required.
• Bachelor's degree in Business, Information Technology, or a related field, or equivalent relevant experience.
• Experience with business analysis fundamentals, including requirements definition, requirements-to-solution translation, process analysis, facilitation, documentation, and UAT.
• Strong understanding of Agile approaches to prioritizing work across epics, user stories, and sprints.
• Proven experience working in an Agile and/or Scrum environment.
• Insurtech experience is preferred, particularly exposure to digital insurance platforms and technology-enabled insurance processes.
• Knowledge of process documentation, system functionality, data integration, and workflow documentation.
• Strong organizational and time-management skills, with the ability to prioritize multiple activities and consistently meet deadlines.
• Excellent written and verbal communication skills in English, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Strong analytical thinking, problem-solving, judgment, and decision-making skills.
• Technical writing experience is a plus.
• Health insurance-related certification from INS, LOMA, III, or an equivalent organization is an advantage.

Benefits

• 100% remote work environment.
• Competitive remuneration package.
• Flexible leave policy.
• Performance bonus.
• Remote work allowance.
• International and diverse working environment.
• Opportunity to work with modern technology in the Insurtech sector.
• Learning and development plan to support ongoing professional growth.
• Company activities and events that encourage team connection and collaboration.
• Opportunity to contribute to innovative digital solutions across the health insurance domain.