Senior Business Analyst – Commercial P&C / MGA

Accountabilities:

Business Requirements Analysis: Engage with MGA stakeholders, underwriters, and business teams to gather, analyze, validate, and document business requirements for commercial insurance platform implementation.
Platform Configuration & Functional Design: Translate business needs into Sure Commercial configurations, user stories, functional specifications, workflows, business rules, and acceptance criteria.
Fit-Gap Analysis: Assess existing business processes against platform capabilities, identify gaps, and recommend appropriate configuration, customization, or integration solutions.
Commercial Insurance Lifecycle Support: Define and support requirements across commercial insurance products, underwriting, risk assessment, appetite and eligibility rules, rating, quoting, binding, policy issuance, endorsements, renewals, and cancellations.
Broker Workflow Optimization: Design and document broker submission processes and submission-to-bind workflows to improve operational efficiency and ensure alignment with underwriting requirements.
Systems Integration: Define and support integrations with rating engines, carriers, brokers, accounting platforms, and other downstream systems, collaborating with technical teams on data flows and functional requirements.
Testing & Quality Assurance: Support System Integration Testing (SIT) and User Acceptance Testing (UAT), develop test scenarios, analyze defects, validate fixes, and coordinate business sign-off.
Stakeholder Collaboration: Facilitate client workshops and work closely with product owners, solution architects, developers, and QA professionals to align business objectives with technical implementation.
Agile Delivery & Documentation: Maintain clear and structured documentation throughout the project lifecycle, contribute to Agile/Scrum ceremonies, and ensure requirements remain traceable from initial analysis through implementation and validation.
Requirements:
Professional Experience: At least eight years of business analysis experience, including substantial hands-on experience in Commercial Property & Casualty (P&C) insurance.
MGA Domain Expertise: Strong understanding of the MGA business model, delegated underwriting operations, and the complete commercial insurance lifecycle, including underwriting, risk appetite, eligibility, rating, quote-to-bind processes, and policy transactions.
Insurance Industry Background: Experience working with Managing General Agents, specialty insurers, program administrators, or delegated underwriting organizations. Commercial insurance experience is strongly preferred.
Insurance Platform Experience: Hands-on experience with at least one commercial insurance platform, ideally involving implementation, configuration, or business process transformation.
Business Analysis Deliverables: Proven ability to produce high-quality user stories, acceptance criteria, functional specifications, process flows, business rules, and requirements documentation.
Implementation & Testing: Experience supporting insurance platform implementations, configuration activities, fit-gap assessments, System Integration Testing (SIT), and User Acceptance Testing (UAT).
Client-Facing & Communication Skills: Strong stakeholder management, workshop facilitation, analytical thinking, and communication skills, with the ability to translate complex insurance requirements into clear functional solutions.
Agile Methodologies: Practical experience working in Agile/Scrum environments and collaborating with multidisciplinary teams throughout the software delivery lifecycle.
Preferred Technical Knowledge: Familiarity with REST APIs, JSON/XML, data mapping, and system integration concepts.
Additional Preferred Skills: Exposure to ISO/Verisk, RAS, external rating engines, insurance data services, and tools such as JIRA, Azure DevOps, Confluence, Postman, or SQL is an advantage.
Personal Attributes: A structured, detail-oriented, and proactive approach to problem-solving, with the ability to manage competing priorities, build strong stakeholder relationships, and work effectively in a distributed environment.
Benefits:
Remote Work: Fully remote working arrangement, offering flexibility in where you work.
Contract Opportunity: Contract-based engagement suited to an experienced professional in commercial insurance business analysis.
Specialized Industry Exposure: Opportunity to contribute to a commercial insurance technology implementation involving MGA operations and the end-to-end insurance lifecycle.
Technical & Professional Development: Exposure to insurance platform configuration, business process optimization, system integrations, and modern software delivery practices.
Cross-Functional Collaboration: Work alongside business stakeholders and multidisciplinary technology teams on complex implementation initiatives.
International Work Environment: Opportunity to collaborate with distributed professionals and contribute to technology solutions supporting commercial insurance operations.