Senior Business Analyst - E-ISAC

Accountabilities

• Business analysis and requirements gathering: Collaborate with stakeholders to understand strategic objectives, operational challenges, and improvement opportunities. Elicit, analyze, document, and validate business, functional, reporting, and data requirements.

• Requirements documentation: Translate business needs into clear user stories, acceptance criteria, process flows, and technical specifications to support effective solution development and implementation.

• Data analysis and insights: Conduct exploratory data analysis to assess business performance, identify trends, investigate issues, and support informed decision-making.

• Metrics and reporting: Help define and maintain key performance indicators (KPIs), metrics, business rules, and reporting requirements that provide meaningful insight into organizational programs and operations.

• Process improvement and solution design: Evaluate current and future business processes, identify opportunities to improve efficiency and automation, and enhance the user experience.

• Business case development: Support business cases and cost-benefit analyses while assessing the potential impacts and risks of proposed solutions.

• Stakeholder engagement: Serve as a liaison between business stakeholders, Data Analytics teams, project managers, and technical partners. Facilitate requirements workshops, solution demonstrations, stakeholder reviews, and feedback sessions.

• Solution delivery and optimization: Support prioritization and delivery of analytics and technology solutions, identify data-quality and reporting gaps, monitor implemented solutions, and recommend improvements that increase business value and user adoption.

• Documentation and communication: Maintain requirements documentation, process maps, decision logs, and project artifacts. Communicate findings, recommendations, business impacts, and project updates clearly to technical and non-technical audiences.

• Continuous improvement: Contribute to ongoing operational enhancements and undertake additional responsibilities as required.

Requirements

• At least 7 years of experience as a Business Analyst, Data Analyst, Business Systems Analyst, or in a similar role supporting business and technology initiatives.

• A bachelor's degree in Systems Analysis, Business, Computer Science, Information Systems, or an equivalent field.

• Proven experience eliciting, documenting, and validating business and functional requirements.

• Experience facilitating meetings, workshops, and requirements-gathering sessions with diverse stakeholder groups.

• Ability to translate business needs into user stories, process flows, technical specifications, and acceptance criteria.

• Strong analytical and problem-solving skills, including the ability to identify process inefficiencies and recommend practical improvements.

• Demonstrated ability to independently use SQL to analyze data, identify trends, validate requirements, investigate business issues, and support KPI development.

• Excellent written and verbal communication skills, with the ability to explain complex information to both technical and non-technical audiences.

• Strong organizational skills and the ability to manage multiple assignments while working independently and collaboratively.

• A goal-oriented mindset, intellectual curiosity, adaptability, and a genuine interest in solving complex business and technical problems.

Preferred qualifications:

• Experience supporting analytics, business intelligence, data science, or data engineering teams.

• Knowledge of data governance, data quality, and master data management concepts.

• Familiarity with Azure DevOps.

• Experience using business intelligence and data visualization tools such as Power BI, Tableau, or similar platforms.

• Familiarity with Microsoft Azure data, AI, and machine learning services or comparable cloud-based analytics platforms.

• Experience with AI technologies, including prompt engineering, model training and tuning, and large language models (LLMs).

Additional conditions:

• Successful completion of a background check before employment.

• Verification of identity and eligibility to work in the United States, including completion of required employment eligibility documentation.

• Willingness and ability to travel to designated offices or meeting locations when needed, with eligible travel expenses reimbursed according to applicable policies.

• The role is classified as exempt.

Benefits

• Annual salary: $120,000–$140,000.

• Remote work: The position may be performed remotely, with the possibility of travel to offices or meeting locations when required.

• Professional development: A culture that encourages continuous learning, curiosity, adaptability, and growth.

• Collaborative environment: Opportunities to work with multidisciplinary teams and a broad network of electricity-sector stakeholders.

• Inclusive workplace: A commitment to diversity, inclusion, respect for different perspectives, and a safe, collaborative working environment.

• Employee well-being: An organizational culture that values engagement, connection, collaboration, and professional accountability.

• Additional benefits: Healthcare coverage, retirement plans, paid time off, and other specific perks are not detailed in the provided job description.