Cyberjaya, MY-AIA Shared Services Malaysia, Malaysia
Onsite
FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Incumbents will play a key role within Risk and Compliance and be subject matter experts for all Risk and Compliance processes conducted by various systems owned by the function, enabling them to provide guidance, support, training, and best practice to all end users across AIA.Training and Guidance
Develop training and other reference material to support end user adoption and usage
Facilitate periodic training for relevant new joiners and key system users
Be key point of contact for general end user system queries
System Support – Change Management
Document business requirements for change requests
Review all proposed change requests for business impact and benefit
Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance
Be key point of contact for IT throughout review and development of all change requests
Work with Head Office to prioritize all approved changes based on business demand
Communicate system changes to business unit and group functions and facilitate training where needed
Lead consultation processes as required for material changes
Prepare UAT plan
Complete end to end testing for approved change requests
Develop/update training material for approved changes
Execute training as required for approved change requests
System Support - System Problems/Application Errors
As required by IT, support incident review to clarify current expected behavior
Be key point of contact for any third-party contractor involved in incident resolution
As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies
Complete testing of fixes prior to production deployment
Analyze incident trends and root causes regularly and propose system enhancement if any
Ensure fixes are tracked and followed up until successful remediation and deployment
System Support – Service Requests/Other Requirements
Be business approver for system user access
Be key point of contact to IT support to resolve Service Request queries
Facilitate weekly governance forums to review all open items related to system performance/maintenance
Be key point of contact for BU and group functions on all business-related system queries
On a periodic basis update relevant support materials including training and FAQ and distribute to appropriate end users
System Support – General Requirements
Develop Annual Maintenance Calendar with IT support team
Develop SOW as required with any required third parties
Complete Annual User Recertification
Complete Disaster Recovery Drills as required
Lead End to End System Testing for all System Upgrades (Including Planning and Coordination of BU Participants and vendor support)
Complete annual Third-Party Security Assessment and other associated vendor assessments/checks
Annual BAU price negotiation
Billing and invoice reconciliation
Job Requirements :
Minimum of 5 years’ experience in Risk and Compliance , preferably but not mandatorily in the in the life insurance industry
In-depth knowledge of system development lifecycle
Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills
Fluent in spoken and written English with ability to present articulately
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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