Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health
ABOUT THE JOB
This Business Analyst sits at the center of how clinical work gets specified, built, and released across our clinical application ecosystem — athenaOne, Cority, OhMD, Avo, and RubiconMD — with a particular focus on EMR implementation support. You will turn client and operational needs into clear, complete, build-ready requirements; safeguard the integrity of the data and reporting that flow out of our clinical systems; and own the intake and release-note processes that keep implementations moving and stakeholders informed.
This is a role for someone who likes to bring order to complexity: tracing a request from first conversation through configuration and go-live, catching gaps before they become rework, and making sure the clinical value of the team's work is visible to the people who need to see it.
ESSENTIAL DUTIES & RESPONSIBILITIES
Implementation intake and documentation
- Own the implementation intake process end to end: gather Configuration Document details, confirm client-specific decisions (go-live timing, implementation type, Operations assignments, equipment, and data-migration needs), and complete setup documentation so the Configuration Team has everything it needs before work begins — with no gaps requiring back-and-forth.
- Trace the full lifecycle of a request, from initial documentation through Project Manager and Technical Product Manager handoff to work entering Azure DevOps (ADO).
Requirements and backlog support
- Translate operational and clinical needs into well-formed ADO stories, with the detail and acceptance criteria needed for refinement and sprint planning.
- Support backlog grooming and sprint ceremonies, partnering with the Configuration and Technical Product teams to keep work ready and prioritized.
Data and reporting validation
- Serve as a standing checkpoint for data and reporting outputs, validating them against the source application (front-end validation) before they are treated as reliable.
- Identify where reporting discrepancies originate, know who to involve, and work to catch issues earlier in the cycle.
Release notes and value communication
- Own the release-notes process: confirm stories are correctly marked for inclusion, formatting is consistent, and content is complete and clearly understood by its intended audience.
- Review ADO stories to identify clinical value worth surfacing, and present clinical items to the applicable committee in a way that resonates with that audience.
Process improvement and governance
- Identify and help implement ways to streamline implementation intake, reducing friction and rework between request, documentation, and ADO entry.
- Support the broader Clinical Applications team's configuration, support, and governance functions, including change-control and peer-review processes for clinical configuration.
- Take on project management duties for special projects as assigned.
QUALIFICATIONS
Bachelors degree in related field and 2+ years of business analyst, systems analyst, or similar experience, ideally in a healthcare, clinical, or health-technology setting, or equivalent combination of education and experience.
DESIRED ATTRIBUTES
- Experience gathering requirements and writing clear user stories and acceptance criteria.
- Familiarity with EMR/EHR platforms — athenaOne experience is a strong plus — and with clinical application tools such as Cority, Avo, OhMD, or RubiconMD.
- Hands-on experience with a work-management / backlog tool (Azure DevOps strongly preferred) and agile ceremonies such as grooming and sprint planning.
- Strong attention to detail and a demonstrated ability to validate data and catch discrepancies before they reach downstream users.
- Excellent written and verbal communication, including the ability to present to cross-functional and committee audiences.
- Exposure to clinical implementation, configuration, or go-live support.
- Understanding of clinical reporting, data-quality concepts, or value-based care workflows.
- Experience with change-control, release management, or clinical configuration governance.
Pay Range: $70,000 - $100,000/yr
The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.
We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.
