Senior Business Analyst - Salesforce

ABOUT TEMENOS

Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.

VALUES

Care about transforming the Banking landscape.

Commit to being part of an exciting culture and product evolving within the financial industry.

Collaborate effectively and proactively with teams within or outside Temenos.

Challenge yourself to be ambitious and achieve your individual as well as the company targets. 

We are seeking an experienced Senior Business Analyst with strong Salesforce expertise to join our Delivery Engagement team in Bucharest, Romania. This role requires close collaboration with business stakeholders, product owners, architects, and development teams to translate business needs into clear, actionable Salesforce requirements. The ideal candidate has hands-on experience driving both Waterfall and Agile methodologies, excels at requirement gathering, and possesses a strong understanding of Salesforce functional capabilities.

Requirements & Analysis

• Lead end-to-end requirement gathering sessions with business stakeholders and delivery teams.
• Translate business needs into clear functional requirements, ensuring completeness and traceability.
• Create detailed User Stories, Epics, and Features, and break down requirements into achievable chunks aligned with sprint planning.
• Define Acceptance Criteria for all user stories to support accurate development and testing.
• Maintain and manage product backlogs in collaboration with Product Owners.

Salesforce Functional Expertise

• Work closely with Salesforce developers and architects to ensure functional requirements are implemented accurately.
• Perform Salesforce debugging and analysis to support issue triage, root cause identification, and requirement clarification.
• Validate configurations and customizations against documented requirements.
• Support UAT by preparing test scenarios, reviewing defects, and coordinating fixes.

Agile & Waterfall Delivery

• Actively drive delivery using Agile (Scrum / Kanban) and Waterfall methodologies based on project needs.
• Facilitate sprint ceremonies including backlog grooming, sprint planning, reviews, and retrospectives.
• Support release planning, UAT coordination, and go‑live readiness.

Stakeholder Collaboration & Documentation

• Act as a bridge between business and technical teams to ensure alignment and clarity.
• Prepare and maintain high-quality documentation including:
  • Business Requirement Documents (BRDs)
  • Functional Requirement Documents (FRDs)
  • Process flows and use cases
• Communicate progress, risks, and dependencies proactively to stakeholders.

General Delivery & Collaboration

• Participate actively in end-to-end Salesforce delivery.
• Produce functional design documents, data flow diagrams, and integration solutions.
• Collaborate with architects and Development Team to translate business requirements into functional flows.
• Stay current with Salesforce releases, Trailhead modules, and emerging platform capabilities.

• 5+ years of experience as a Business Analyst, with strong focus on Salesforce implementations.
• Proven experience working in both Agile and Waterfall environments.
• Strong expertise in requirement elicitation, user story writing, and acceptance criteria definition.
• Hands-on experience with Salesforce debugging, analysis, and functional validation.
• Solid understanding of Salesforce core platform concepts (Sales Cloud, Data Model, security, Agentforce).
• Excellent communication, stakeholder management, and documentation skills.
• Strong analytical and problem-solving capabilities.

• Experience with Conga CPQ (or any other CPQ) implementations.
• Experience with Salesforce Experience Cloud (Communities).
• Prior involvement in complex enterprise Salesforce delivery engagements.
• Exposure to distributed or multi‑region delivery teams.

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month

• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership

• Family care: 4 weeks of paid family care leave

• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge

• Study leaves: 2 weeks of paid leave each year for study or personal development 

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