Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Bloomreach is looking for a Senior Business Consultant! If you want to help top e-commerce businesses boost their performance, serve clients and get experience globally and have immediate, tangible results, join our Professional Services team as a Senior Business Consultant.
As a Senior Business Consultant, your primary responsibility will be to deliver value to Bloomreach’s clients by deploying and utilizing the Engagement Platform effectively. You will support clients during the implementation phase by gathering business requirements, preparing data structures, managing data migration processes and deploying automated programs. Additionally, you will serve as a key advisor on e-commerce, analytics, data management, digital marketing, marketing automation and email and mobile technologies.
Building strong client relationships is crucial. You will continuously enhance their businesses, maximize platform utilization, and improve key performance indicators (KPIs) and return on investment (ROI). Collaborating with Customer Success Managers, you will develop business strategies and roadmaps aligned with each client’s goals and metrics.
You will develop a robust understanding of the Engagement Platform. Becoming an expert in the platform empowers you to guide clients and internal stakeholders effectively. Your responsibilities in client onboarding, platform adoption and feature utilization are crucial. Collaborating with internal teams to enhance product-focused services and drive process improvements is essential for success.
We are currently allowing flexibility for our employees to work from anywhere for the respective region (Czechia or Slovakia) or we are happy to meet you in our offices in Bratislava (Slovakia) or Brno, Prague (Czechia) on a full-time basis.
What you’ll do:
- Become a SME on the Bloomreach Engagement platform
- Provide leadership and guidance to the business consultancy practice in the US
- Support clients in bringing continuous improvement to their sites, shops or apps (audit web pages and online shops; design, manage and evaluate AB tests; propose changes to enhance customer experience and raise conversion rates)
- Communicate with clients, teach them how to use the CDP platform, suggest improvements to their products, prepare reports for their business decisions and project evaluation
- Oversee implementation of a client’s applications, websites or online shops
- Communicate regularly with clients through online channels and on-site visits
- Utilize AI tools to increase efficiency in your and customer's day to day work
What you'll need:
- 2+ years of experience in B2B and/or B2C — whether at a vendor, an agency, in-house eCommerce, or another client-facing role — we're happy to invest in someone earlier in their career if the mindset is right.
- Curiosity and a growth mindset. We're looking for someone who can quickly understand a customer's problem — we'll teach you how to solve it. A genuine willingness to learn fast matters more to us than years on a CV.
- Working knowledge of a marketing technology or customer engagement platform is preferred — Bloomreach Engagement, Salesforce Marketing Cloud, Klaviyo, Adobe, Braze, Emarsys, or similar.
- Background in performance marketing or as a CRM manager is a strong advantage — as is experience with online analytics, marketing automation, personalization, Campaigns, and similar
- AI enthusiasm is a strong advantage. This role is evolving fast with AI, and hands-on experience with LLMs, AI Agents, or MCPs will set you apart.
- Independence, self-organization, ability to navigate ambiguous situations.
- French language skills are preferred on top of English.
#LI-KP1
More things you'll like about Bloomreach:
Culture:
-
A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
-
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
-
We believe in flexible working hours to accommodate your working style.
-
We work virtual-first with several Bloomreach Hubs available across three continents.
-
We organize company events to experience the global spirit of the company and get excited about what's ahead.
-
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
-
Personal Development:
-
We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
-
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
-
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
-
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
-
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
-
Subscription to Calm - sleep and meditation app.*
-
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
-
We facilitate sports, yoga, and meditation opportunities for each other.
-
Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
-
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
-
Everyone gets to participate in the company's success through the company performance bonus.*
-
We offer an employee referral bonus of up to $3,000!
-
We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
#LI-Remote
