Senior Business Operations Analyst

JOB SUMMARY

Gathers, interprets and documents customer business needs that are translated into application requirements, operational requirements, use cases and test cases. Serves as the conduit liaison between internal business units, vendors and software application development teams.

JOB DUTIES

• Understands and applies principles, theories and concepts related to the profession and ERCOT's culture.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Impact is generally limited to specific assignments or projects.
• May respond to inquiries and/or provide assistance and/or guidance to lower level workers.

ADDITIONAL JOB DUTIES

Level Senior - Above +

• Serves as the subject matter expert for the business analyst discipline within the organization
• Works on the most complex projects where analysis of situations requires an in-depth evaluation of variable factors. Has the ability to resolve complex issues in creative and effective ways
• Uses considerable latitude in methods, techniques and evaluations used to obtain results which will maximize return on investment for the organization
• Makes independent business decisions except in instances of unusually complex business scenarios
• Demonstrates proven, broad based business acumen including business/financial analysis and team leadership
• Maintains knowledge of emerging trends and industry best practices

EXPERIENCE

Required:

• Requires minimum of 5 years of progressively responsible experience in internal business and technical analysis
• Requires demonstrated proficiency with technical writing

Preferred:

• Prefer minimum of 2 years of experience in project management roles
• Sharepoint administration, database knowledge, ServiceNow, DCIM applications

Certification

• CBAP Certified Business Analysis Professional (preferred)
• CCBA Certification of Competency in Business Analysis (preferred)

EDUCATION

• Bachelor's Degree : Business Administration, Accounting, MIS, Computer Science or related field (Required)
• or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

WORK LOCATION:

• Hybrid 2 days per week in Taylor, TX

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities.  It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned.  This job description is not intended to create a contract of employment with ERCOT.  Both ERCOT and the employee may exercise their employment-at-will rights at any time. #LI-DN

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

Expected Salary Range:

$102,000 - $140,000