Senior Business Operations Lead is responsible for driving operational execution, financial performance, and strategic business planning across the Mass Retail & Clubs channel. The role partners closely with sales, finance, marketing, supply chain, and other cross-functional teams to optimize revenue, profitability, forecasting accuracy, and customer programs. This position leads business performance analysis, supports annual operating plans and joint business plans, and drives initiatives that improve operational efficiency and customer execution. The Senior Business Operations Lead also develops actionable insights, manages high-impact projects, and ensures alignment across stakeholders to achieve business growth objectives.
Why This Role Matters
- Drives revenue growth and profitability by optimizing forecasting, pricing strategies, customer programs, and business planning initiatives.
- Acts as a critical link between commercial and operational teams, ensuring alignment and execution across multiple business functions.
- Delivers actionable business insights and performance analytics that support strategic decision-making and customer growth opportunities.
- Leads projects and process improvements that enhance operational efficiency, strengthen execution capabilities, and support long-term business success.
What You Will Do
- Lead sales operations and business planning activities, including forecasting, revenue analysis, profitability tracking, and annual operating plan development.
- Partner with customer account teams to develop performance insights, selling tools, scorecards, and growth strategies that support customer relationships and business objectives.
- Coordinate and align cross-functional teams across Finance, Supply Chain, Marketing, Demand Planning, Category Management, and Pricing to ensure successful execution of customer initiatives.
- Manage strategic projects and process improvement initiatives designed to enhance operational efficiency, customer execution, and overall business performance.
- Monitor key performance indicators, maintain reporting and dashboards, and provide actionable insights to identify risks, opportunities, and corrective actions.
- Support business decision-making by ensuring data accuracy, driving accountability through operating reviews, and facilitating effective communication between field and corporate teams.
What We’re Looking For
- Bachelor’s degree in Business, Finance, Marketing, Supply Chain, or a related field; MBA preferred.
- 8+ years of experience in sales operations, business operations, commercial analytics, finance, or related functions.
- Experience supporting large retail customers and collaborating with cross-functional commercial organizations.
- Advanced proficiency in Microsoft Excel, business reporting tools, forecasting, financial analysis, and performance analytics.
Additional Details
- Relocation Available: No.
- Sponsorship Available: No.
- Typical Schedule: 8:00 am to 5:00 pm
- Travel Requirement: 5% to 10%.
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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
