For Linklaters Global Solutions Warsaw we are looking to hire a Senior Business Process Analyst with AI who will be responsible for process improvement using AI solutions and will form part of the transformation and process excellence capacity in LGS, delivering cross‑functional process optimisation at a firm‑wide level. The role is central to designing, building and implementing solutions to enhance business process performance using AI tools, working alongside other Process Excellence Business Analysts who identify optimisation opportunities. We aim to deliver GenAI‑powered process optimisation through agentic AI solutions and to improve processes using deep expertise in service experience design and modular AI agent design. The role requires a combination of a continuous improvement mindset and practical AI skills to effectively design AI‑based solutions and deliver improvements in a cross‑functional environment.
You will be responsible for:
Applying AI solutions to address opportunities for process improvement
Supporting strategic assessments of processes and defining GenAI-led optimisation, new ways of working (next-gen operating models), future-fit capabilities and process designs
Developing and applying knowledge of prevailing GenAI trends, agent frameworks, AI workflow automation, LLM models and prompt engineering
Applying practical experience with agentic solution design and conceptual design, LLMs and GenAI frameworks
Developing AI use cases, including identifying, scoping and prioritising AI opportunities across business areas
Demonstrating an analytical mindset and the ability to identify opportunities for AI-powered process optimisation
Identifying automation opportunities and designing integrated agentic solutions using the latest LLMs and AI workflows
Leading process assessments, facilitating process analysis workshops and engaging with stakeholders to build improvement buy-in
Defining opportunity statements and framing business cases, with the ability to articulate and measure the business value of process improvement recommendations
Identifying and driving standardisation opportunities across markets, departments and business functions
Ensuring all transformation activities comply with internal processes, standards and regulations
Building and maintaining strong relationships with key stakeholders at all levels to jointly identify and deliver process improvement and transformation initiatives
Maintaining open and transparent communication, providing proactive updates on progress and challenges
Apply if you:
Have proven experience in process optimisation using AI tools
Have knowledge of AI/ML, GenAI and agentic AI technologies, with hands-on project delivery experience in developing and implementing AI solutions from concept to production
Have a track record of supporting the delivery of optimisation and transformation projects within complex international matrix organisations
Have hands-on experience working with stakeholders at different levels, planning engagement, and collaborating and influencing across teams and functions
Understand change management approaches and techniques
Thrive when working as part of a diverse team, valuing collaboration, cultivating relationships and bringing people together for collective success
Are confident using English to engage clearly and appropriately with stakeholders at all levels across the organisation
Are highly proficient in Microsoft PowerPoint and Excel, using these tools for analysis and presentation
Have practical experience working with process mapping tools such as Visio, Signavio, Blueworks, Process360, etc., and understand BPMN standards
Proactively drive, promote and implement change and innovation within the organisation, while helping others adapt to new ways of working
Have an analytical mindset, strong problem-solving abilities and strong stakeholder management capabilities
Location
Warsaw (hybrid model – min. 2 days per week at the office)
Type of contract
Contract of employment
Benefits
Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:
Linklaters is a global law firm, providing Legal Services from 30 offices in 20 countries worldwide.
Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.
We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.
Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.
We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.
What sets us apart
At Linklaters
We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business
We belong to a firm that embodies its corporate social, environment, and governance responsibility commitments
We remain focused on talent and having the best people which will result in a diverse workforce
Having got the best people, we want them to feel included, valued and respected so they can perform at their best
We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to
We invest in custom-fit career paths for our people in line with their talents and aspirations
We provide agile working solutions to meet the changing needs of our people and our business
We are committed to people first relationships based on mutual trust, respect, and appreciation
We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed
We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others
Technical Skills:
This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.