Overview of Position

The Senior Business Systems Analyst is a senior, hands-on member of the ELITA Agile Scrum Team who translates business needs into clear, testable functional requirements and validates that delivered solutions meet those requirements. The role is accountable for business and systems analysis, requirements quality and traceability, functional test design and execution, and business-facing solution validation across the delivery lifecycle. The Senior Business Systems Analyst partners with business stakeholders, Product Owners, developers, QA resources, and cross-functional teams across LATAM and global regions to deliver scalable solutions that support Assurant's insurance platforms and business objectives.

This role creates and refines Product Backlog Items (PBIs), user stories, acceptance criteria, process flows, business rules, and functional specifications while ensuring alignment between business needs and technical delivery. The role also performs functional, integration, and end-to-end testing; supports User Acceptance Testing (UAT); contributes to incident investigation and root cause analysis; and helps drive continuous improvement within an Agile environment. This position offers the opportunity to work on a global platform supporting multiple markets while collaborating with teams across North America, Latin America, Europe, and Asia.

What will be my duties and responsibilities in this job?

• Partner with business stakeholders to elicit, analyze, document, and validate business and system requirements for new initiatives and enhancements.
• Create and maintain Product Backlog Items (PBIs), user stories, acceptance criteria, process flows, business rules, and functional specifications that are clear, complete, and testable.
• Collaborate with Product Owners, developers, QA analysts, and business stakeholders throughout the Agile software development lifecycle to ensure successful solution delivery.
• Perform functional, integration, and end-to-end testing, document test results, and support User Acceptance Testing (UAT) activities.
• Analyze production issues, participate in root cause analysis, and recommend sustainable solutions to improve system performance and user experience.
• Facilitate backlog refinement sessions, sprint planning activities, and requirements discussions while ensuring alignment between business priorities and technical execution.
• Identify opportunities for process improvements, standardization, automation, and the effective use of AI-enabled tools to enhance team productivity and quality.

What are the requirements needed for this position?

• A minimum of 5 years of experience as a Business Analyst, Business Systems Analyst, or related role supporting technology solutions and business applications.
• A minimum of 3 years of experience working within Agile Scrum development environments.
• Experience gathering, documenting, and managing business requirements, user stories, functional specifications, and acceptance criteria.
• Experience conducting functional testing, system validation, defect management, and User Acceptance Testing (UAT) support.
• Advanced English communication skills, both written and verbal.
• Experience working with cross-functional teams consisting of business stakeholders, developers, quality assurance professionals, and product owners.

What other skills/experience would be helpful to have?

• Experience within the insurance, financial services, banking, or consulting industries.
• Experience supporting customer-facing digital products and enterprise platforms.
• Knowledge of APIs, system integrations, databases, and software development methodologies.
• Strong problem-solving, analytical thinking, and stakeholder management skills.
• Experience leveraging AI tools and technologies to improve analysis, documentation, testing, or delivery outcomes.
• Experience working in large, global, matrixed organizations with distributed teams.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. 

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

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