Senior Business Systems Analyst Pension Administration Systems

Accountabilities

• Gather, analyze, document, validate, and manage business and system requirements through stakeholder interviews, workshops, working sessions, document reviews, surveys, and other elicitation techniques.
• Translate business needs into clear functional and non-functional requirements, use cases, user stories, acceptance criteria, process maps, and supporting documentation.
• Facilitate requirements reviews, resolve ambiguities, document decisions, obtain stakeholder approvals, and maintain traceability across business needs, requirements, system changes, testing, defects, and implemented solutions.
• Provide ongoing business analysis support for the day-to-day operation, maintenance, and enhancement of pension administration systems.
• Investigate production issues, defects, and enhancement requests by analyzing business processes, system functionality, expected versus actual results, affected processes, examples, and priorities.
• Collaborate with business users, Information Technology (IT) teams, and software vendors to investigate, resolve, test, and communicate system issues and proposed solutions.
• Assess the impact of system changes on pension business rules, calculations, workflows, data, correspondence, reports, interfaces, security roles, and operating procedures.
• Review and validate system configurations and vendor-delivered changes to ensure alignment with approved requirements.
• Develop test plans, scenarios, detailed test scripts, test data, expected results, and acceptance criteria, and execute functional, system, integration, regression, and User Acceptance Testing (UAT).
• Document testing evidence, identify and track defects, coordinate retesting, and confirm that implemented solutions satisfy approved requirements and intended business processes.
• Analyze current-state processes and recommend improvements that increase efficiency, accuracy, operational control, and service quality.
• Identify opportunities to reduce manual work through enhanced system functionality, workflow improvements, automation, and clearer procedures.
• Document current-state and future-state processes and support communications, training, procedure updates, and other change-management activities.
• Perform data analysis to support operations, issue resolution, testing, reconciliations, reporting, and business decisions.
• Review and validate pension-related data, including member records, service credit, pension calculations, beneficiaries, payments, reports, and interfaces.
• Participate in system maintenance, upgrades, enhancements, and technology projects, supporting requirements, solution reviews, testing, deployment, post-implementation validation, and operational transition.
• Coordinate assigned activities across business units, technical teams, and external vendors while communicating risks, issues, decisions, dependencies, and status in a timely manner.

Requirements

• Hold a bachelor’s degree in Business Administration, Information Systems, Computer Science, Public Administration, Finance, Accounting, or a related field, or possess an equivalent combination of relevant education and experience.
• Bring at least 3 years of experience in Business Systems Analysis.
• Have at least 3 years of experience supporting pension administration operations and/or pension administration systems, preferably within a defined benefit retirement system, pension software vendor, benefits administration environment, consulting organization, or related retirement services environment.
• Demonstrate experience gathering, analyzing, documenting, validating, and managing business and system requirements.
• Have experience producing process documentation, workflows, use cases, user stories, or comparable business analysis deliverables.
• Demonstrate experience developing and executing software test plans, test scenarios, and detailed test scripts.
• Have experience working directly with business stakeholders, subject matter experts, technical teams, and/or software vendors.
• Possess working knowledge of business analysis methodologies, requirements management practices, and the Software Development Life Cycle (SDLC).
• Demonstrate an understanding of pension administration or retirement system operations and the role of pension administration software.
• Have strong analytical, investigative, organizational, and problem-solving skills, with the ability to translate complex business rules into clear, complete, and testable documentation.
• Be able to independently create test scripts and execute tests within business applications.
• Demonstrate strong written, verbal, facilitation, and interpersonal communication skills.
• Be able to work independently, manage competing priorities, and collaborate effectively in a fully remote environment.
• Be proficient with Microsoft Excel, Word, PowerPoint, and process-mapping tools such as Microsoft Visio or equivalent.
• Experience supporting a public-sector retirement system or public higher education environment is preferred.
• Experience with defined benefit pension processes, including member enrollment, service credit administration, benefit calculations, retirement processing, beneficiary administration, disability retirement, and survivor benefits is preferred.
• Experience working with pension administration software platforms, third-party software vendors, data validation and reconciliation, report validation, interface specifications, file layouts, or integration requirements is preferred.
• Ability to write basic Structured Query Language (SQL) queries or use comparable query and reporting tools is an advantage.
• Experience participating in software implementation, upgrade, or enhancement projects is preferred.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies is beneficial.
• Certifications such as Certified Business Analysis Professional (CBAP), Professional in Business Analysis (PMI-PBA), Project Management Professional (PMP), Lean Six Sigma, Agile, or Scaled Agile Framework (SAFe) are preferred.
• Be available to work full-time during established business hours and participate effectively in virtual meetings and collaborative activities.
• Be willing to travel occasionally for stakeholder meetings, training, workshops, conferences, or project-related activities.
• Be comfortable working as an individual contributor without direct supervisory responsibilities while leading assigned analysis, requirements, testing, issue-resolution, and process-improvement activities.

Benefits

• Compensation of $70 per hour.
• 3–6 month contract with an anticipated start in October 2026.
• 100% remote work arrangement within the United States.
• Full-time schedule with flexibility suited to a virtual working environment.
• Opportunity to work on pension administration systems and business processes with broad operational and technology impact.
• Exposure to cross-functional collaboration with business stakeholders, technical teams, subject matter experts, project teams, and external vendors.
• Opportunity to contribute to system enhancements, process optimization, testing, data quality, automation, and operational improvements.
• Occasional travel opportunities for stakeholder meetings, training, workshops, conferences, or project activities.