Senior Care Manager (Coordinated Services Team Program Coordinator)

SALARY RANGE

WORK ASSIGNMENT DETAILS

Senior Care Manager (Coordinated Services Team (CST) Care Coordinator)

Child & Youth Family Services Division | Waukesha County 

Position Summary 

The Senior Care Manager (CST Care Coordinator) provides voluntary, family-centered, strengths-based case management, crisis response, service coordination, and program-development services for children and youth with complex behavioral health needs and their families, consistent with Wisconsin Statute § 46.56. 

Working under the day-to-day supervision of the Integrated Ongoing Services Coordinator and Supervisor, this position promotes collaboration across systems of care and follows CST wraparound core values. Services are provided in office, home, and community settings. Nonstandard work hours may be needed to accommodate the schedules of youth, parents, and caregivers. 

Essential Job Duties and Responsibilities 

Responsibilities are grouped into the following primary areas to reflect how the work is carried out: 

1. Client and Family Care Coordination 

• Manage CST referrals, intake activities, screening, follow-up, and assigned caseloads. 

• Meet with youth and families to identify strengths, needs, service gaps, and appropriate supports. 

• Complete CANS assessments and develop, implement, monitor, and revise individualized Plans of Care within required timeframes. 

• Maintain regular contact with youth, families, caregivers, providers, and team members to monitor progress and adjust services. 

• Complete accurate and timely CST, assessment, demographic, progress, follow-up, and administrative documentation in the electronic health record. 

2. Team Facilitation and Service Planning 

• Build, convene, and facilitate coordinated service teams. 

• Engage youth, families, natural supports, providers, schools, law enforcement, acute care providers, County departments, and community partners. 

• Schedule and lead team meetings; clarify team-member roles, timelines, expected outcomes, and community supports. 

• Use wraparound, family-centered, consumer-involved, and strengths-based practices in assessment, planning, and service decisions. 

3. Safety Planning and Crisis Response 

• Develop individualized safety plans addressing potential crises at home, school, and in the community. 

• Create strengths-based crisis response plans using available community resources. 

• Provide crisis intervention, follow-up, coordination of crisis resolution, and appropriate referrals. 

• Respond to emergency events as needed. 

4. Program Operations, Compliance, and Data 

• Maintain enrollment and screening data; complete accurate and timely local and state reports. 

• Monitor targeted case-management and in-home-services documentation and billing. 

• Support CST program implementation, monitoring, evaluation, reporting, and continuous improvement. 

• Follow applicable state laws, County policies, established procedures, and CST core values. 

• Complete the annual CST program survey and participate in scheduled or as-needed site visits. 

5. Community Partnerships, Training, and Program Development 

• Participate in and support the CST Coordinating Committee. 

• Help develop and maintain CST policies, procedures, interagency agreements, and collaborative funding or resource-development efforts. 

• Review Plans of Care and crisis response plans for alignment with the CST approach. 

• Provide outreach, public education, orientation, workshops, training, and ongoing support related to CST. 

• Support families, care coordinators, providers, and team members; assist providers with strengthening programs, expanding resources, and developing services that support CST goals. 

6. Professional Collaboration and Other Duties 

• Work collaboratively with families, schools, law enforcement, County departments, internal partners, acute care providers, and community resources. 

• Share relevant information promptly and participate in clinical supervision, case reviews, staffings, and case-planning meetings. 

• Perform other related duties as assigned. 

Work Environment and Key Capabilities 

• Work is performed in office, client-home, and community settings, with flexibility for nonstandard hours as needed. 

• Requires knowledge of the human services system and local/community resources. 

• Requires strong written and verbal communication skills, including timely and accurate documentation and reporting. 

• Requires the ability to facilitate groups and build productive relationships with youth, families, providers, agencies, and diverse stakeholders. 

• Requires the ability to work effectively in a collaborative, multidisciplinary, family-centered system of care. 

CLASSIFICATION SPECIFICATION

To view the full classification specification for Senior Care Manager click here.  

Minimum Training & Experience Requirements
1.    A bachelor’s degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.
2.    Two years of responsible work experience in social work, counseling, nursing, criminal justice, or a closely related field.
3.    A master’s degree in social work, nursing, psychology, criminal justice, or a closely related field may substitute for one year of the work experience.
4.    Social work certification may substitute for one year of work experience. 
5.    Valid driver’s license.

Waukesha County provides a comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan. Amongst many other benefits, employees are recognized and valued through a pay for performance system. Successful candidates will be eligible for performance-based merit increases and non-base performance awards.

Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic.

About Us:
Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"

Location:
Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

EEO:

Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County.

For further information visit: https://www.waukeshacounty.gov

The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.