Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant Southend neighborhood of Charlotte, with additional office locations in Alpharetta, Boise, and Schaumburg. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences. We’re proud to have a diverse community of more than 150 independent agent offices that rely on us to help grow their business and fuel their success. Behind the scenes, our team of over 230 corporate employees provides unwavering support, ensuring that everyone involved in the logistics process receives the care and attention they deserve. Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on creating positive experiences and fostering partnerships that help grow careers.
Responsibilities:
- Lead and mentor claims team members on cargo claims processes, best practices, and industry standards
- Manage a portfolio of 90+ active claims simultaneously, maintaining organizational efficiency and accuracy across all cases
- Manage complex and high-value cargo claims related to damaged and rejected shipments (TL and LTL)
- Serve as subject matter expert for intricate claim negotiations with customers, consignees, shippers, and carriers
- Organize and coordinate documentation requests for cargo claims from agents, customers, and carriers while ensuring compliance with all regulations
- Negotiate salvage and recovery options following rejected loads and determine optimal courses of action
- Manage insurance coverage for all-risk loads and create insurance certificates with accuracy and attention to detail
- File reports with Carrier 411, Truckstop, and Cargonet, maintaining comprehensive documentation
- Identify and resolve case-relevant information with thorough analysis and investigation
- Monitor critical deadlines and manage competing priorities across multiple claims
- Provide relevant insurance documentation and guidance to customers and carriers
- Identify opportunities for process improvement and implement solutions to enhance efficiency
- Other duties as assigned by the Claims and Legal Department
Requirements:
- Certified Claims Professional (CCP) certification required (CCPAC—Certified Claims Professional Accreditation Counsel)
- 7+ years of proven experience in cargo claims adjustment or related claims management roles
- Demonstrated ability to effectively manage high-volume caseloads (90+ claims simultaneously)
- Thrives in a dynamic environment; able to absorb and manage multiple processes.
- Ideal candidate takes initiative, anticipates business needs, and manages workload independently in a fast paced environment.
- Advanced customer service orientation and strong negotiation and conflict resolution skills
- Exceptional degree of accuracy and attention to detail with ability to prioritize effectively in a fast-paced environment
- Demonstrated ability to mentor and develop junior team members
- Excellent communication skills—both written and oral—with ability to interface at all organizational levels
- Strong analytical and problem-solving skills with ability to work independently on complex claims
- Ability to work in a hybrid or on-site capacity
Knowledge of insurance principles, freight industry regulations, and claims settlement practices preferred
