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Dublin, Éire / Ireland
Onsite
Not Available
Job Posting Title:
Senior Cast MemberReq ID:
10160920Job Description:
This is a permanent position of employment, and the required hours will be at least 32 or 39 hours per week.
About the Role & Team
This is an exciting opportunity to support our store in Dublin. The Cast Member will play a key role in bringing Disney magic to Guests. They will engage Guests in magical experiences throughout the Store, delighting them with stories while providing quality, innovative products that meet their needs. The Cast Member will deliver exceptional service that exceeds Guest expectations, focusing on creating unique and memorable experiences at every interaction while maintaining the integrity of the Disney brand and adhering to grooming guidelines.
What You Will Do
Show
Contributes to impeccable maintenance of company visual merchandising standards, including window displays to ensure store presentation is outstanding
Able to take responsibility for stage movements, including checking correct POS
Participates and monitors VM standards in delivery, markdowns, recovery and replenishment
Provides feedback to Managers and Cast Members to ensure Disney Brand standards are constantly achieved.
Takes a proactive role in maintaining Disney brand standards.
Maintains a neat and organised Store both on stage and back stage so that product is clearly represented and available for replenishment.
Maintains and participates in producing company visual standards to present an outstanding Store environment.
Ensures that all new product is on stage so that the Guest experiences the most current assortment.
Assists with stock deliveries and replenishment to agreed standards.
Participates in markdowns, event set-up and Stage Sets.
Sales
Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members
Provides support and guidance to Cast Members to achieve Talk-Ups
Sets priorities and manages time effectively and efficiently
Knows how to provide guest service and which tasks need to be completed in order for the store to achieve sales results (and does them without needing to be asked) using their own initiative
Able to stage manage if required Achieves financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
Sets priorities and manages time effectively and efficiently.
Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.
Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling.
Service
Sets the example for Cast Members of how to provide guests with a Magical Experience by making the Guest the number one priority
Promotes Guest loyalty by demonstrating thorough product knowledge and providing exceptional guest service.
Provides friendly, accurate and efficient service.
Listens and asks questions to identify and meet Guests’ needs.
Engages Guests at their level allowing them to become a part of the story.
Adapts to changing needs of Guests while maintaining a high level of service.
Learns quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.
Uses creativity, language, store tools and product to bring stories to life.
Performs scripted and non-scripted events for Guests in both one-on-one and group settings.
Mentors, trains and always available to help Cast Members to be able to provide Magical Guest Service
Understands and helps Cast Members to always remember the Most Important Policy
Contribution
Follows all safety guidelines.
Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws and is able to explain these to Cast and Management.
Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.
Participates in Company sponsored events that integrate the Disney brand into the local community (VoluntEARs)
Supports initiatives that give back and have a positive impact on the internal and the external community.
Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
Ensures accuracy when completing Stock Inventory Counts and tasks.
Supports the Management team with Day-to-Day Administration
Able to assume key holder responsibilities observing all Company policies and procedures
Understanding and adhering to the Health and Safety guidelines in regard to manual handling and the use of ladders, as appropriate.
Additional responsibilities and duties will be assigned based on the needs of the business
Required Qualifications and Skills
Passion for interacting with Guests of all ages.
Attention to detail and ability to prioritise Guests and tasks.
Time management and organisational skills.
Retail/service experience preferred
Success in taking responsibility in a team
Experience of training or helping other team members preferred
Good communication skills.
Professional appearance.
The Perks
Complimentary admission to eligible Disney Theme Parks, giving you the opportunity to experience the magic we create and make memories of your own. Admission is subject to availability, capacity restrictions, applicable rules, block-out dates, and eligibility requirements.
Disney Discounts: you are entitled to discounts on designated Disney products
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Posting Segment:
EMEA - Global RetailJob Posting Primary Business:
Global Retail/NatGeo (EMEA)Primary Job Posting Category:
Retail Store SalesEmployment Type:
Part timePrimary City, State, Region, Postal Code:
Dublin, IrelandAlternate City, State, Region, Postal Code:
Date Posted:
2026-09-16
