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Austin, Texas, United States
Hybrid
Where Ambition Meets Innovation
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
Cloud Support engineers at LPL run the cloud — they're the first humans on every ticket from an application team and the people who turn 'this happened again' into 'we automated it.' As Engineer 2, Cloud Support Engineer, you'll triage tickets, execute runbooks, fulfill account / IAM / access requests, support change windows, and respond to production cloud incidents inside the Support team, with senior engineers, AVPs, and the VP, Support close at hand. If you want to learn AWS at a Tier 1 financial firm by running it for real with a globally distributed team across the US and India, this is your seat.
Job Overview:
As the Engineer 2, Cloud Support Engineer, you are a hands-on mid-level cloud operations engineer in the Support team in LPL's Cloud Center of Excellence (CCOE). You support LPL's 24x7 Tier 1 / Tier 2 production support for the AWS landing zone — the run-the-cloud function inside CCOE — alongside senior engineers, AVPs, and the VP, Support. Day-to-day you triage inbound tickets from application teams across Jira and ServiceNow, fulfill account / IAM / access requests, execute and improve runbooks, support change windows, and respond to production cloud incidents. You partner closely with the Monitoring pod within Foundations on alert routing into ServiceNow and runbook execution, and you escalate cleanly into the Foundations pods (Security & Governance, FinOps, Functional Design Engineering & Strategy, Network Engineering, Monitoring), Platforms, Containers, and Delivery when the issue is beyond the Support team's remit. LPL is an AWS-first CCOE: a multi-account landing zone with 100+ private reusable Terraform modules that enable 60+ AWS services, all delivered through Terraform Cloud and GitHub Actions. You spend the majority of your time hands-on in tickets, runbooks, Terraform, and incident response across LPL's US offices and India Global Capability Center (GCC) — and you continuously turn repeatable requests into automated, self-service paths.
Responsibilities:
Triage inbound tickets from application teams across Jira and ServiceNow against clear SLAs: own the ticket end-to-end if it's Tier 1 / Tier 2 scope, and escalate cleanly into the Foundations pods (Security & Governance, FinOps, Functional Design Engineering & Strategy, Network Engineering, Monitoring), Platforms, Containers, and Delivery when it's not
Fulfill account / IAM / access requests for the landing zone and actively turn the repeatable ones into self-service paths through the Account Factory for Terraform (AFT) and the private Terraform module library
Execute and improve runbooks for known incident classes; pair with the Monitoring pod within Foundations to feed incident lessons back into durable monitoring and runbook improvements
Support change-management execution: change-window participation, ServiceNow change-record discipline, and verification of changes against the affected accounts and workloads
Embed agentic AI capabilities into the team's engineering practice (e.g., Cursor, Claude Code, Bedrock, MCP servers, agentic IaC and review workflows) and into the platform's self-service experience for internal customers
Use agentic AI capabilities in your day-to-day support work: AI-assisted ticket triage and routing, conversational self-service for common account / IAM / access requests via MCP, runbook generation and lookup, and on-call copilots that summarize recent telemetry and chat during incidents
Operate as a hands-on mid-level cloud engineer in the pod: spend the majority of your time in Terraform code, AWS console / CLI, design documents, peer code review, and incident response — execution and growth are the primary leverage points
Personally participate in 24x7 on-call rotations as a primary responder for production incidents within the pod's scope; grow into senior responder framing over time with support from AVPs and VPs
Consume the private Terraform module library and reference patterns to ship application-aligned infrastructure; raise small, well-scoped pull requests against shared modules and the Account Factory for Terraform (AFT) foundational base layer to improve what you use
Partner with peer engineers, AVPs, and VPs across the Cloud Center of Excellence — the five CCOE teams (Foundations, Platforms, Containers, Support, Delivery) and the five Foundations pods (Security & Governance, FinOps, Functional Design Engineering & Strategy, Network Engineering, Monitoring) — to deliver pod outcomes; ask for help early and pass what you learn on to peers
Apply the AWS Well-Architected Framework in the work you touch and drive continuous improvement against operational, security, reliability, performance, cost, and sustainability outcomes
Participate fully in Agile / Scrum ceremonies (sprint planning, standups, backlog grooming, retrospectives) with the pod's embedded Scrum Master and partner with the enterprise EPMO / RTE on delivery commitments and dependencies
Pursue and maintain the Engineer 2 certification path per the CCOE certification matrix — AWS Certified Developer – Associate, HashiCorp Certified: Terraform Associate (004), Kubernetes and Cloud Native Associate (KCNA), and Certified Kubernetes Application Developer (CKAD) — progressing toward Senior Engineer over time
What are we looking for?
We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements:
3+ years of progressive technical experience in cloud infrastructure, platform engineering, or software engineering; Bachelor's degree in Computer Science, Engineering, or a related discipline (or equivalent work experience)
1+ years of hands-on production AWS in a multi-account environment with hands-on production Terraform delivered through Terraform Cloud and GitHub Actions; comfort consuming a private Terraform module library and raising well-scoped pull requests against shared modules
3+ years experience of owning meaningful, well-scoped engineering work end-to-end under senior guidance — design, implementation, code review participation, and follow-through
2+ years experience participating in 24x7 production on-call rotations as a primary responder in a fast-paced, security-conscious environment (financial services preferred)
3+ years experience working a production cloud operations or cloud support queue (Jira, ServiceNow, or comparable ITSM): ticket triage SLAs, runbook execution, account / IAM / access-request fulfillment, change-window participation, and primary on-call response
Core Competencies:
Strong growth mindset — actively pursues the Engineer 2 certifications in the CCOE certification matrix and uses each incident, code review, and design discussion as a learning loop
Bias toward shipping high-quality, well-tested, code-reviewed work; leaves the codebase a little better than they found it
Asks for help early when stuck and writes down what they learn for the next engineer
Calm primary responder during incidents; pages an AVP or VP early rather than struggling alone
Continuous learner in cloud-native, IaC, and applied AI
Builds high-trust relationships with peer engineers across the US and India / GCC
Excellent written and verbal communication; can articulate what they changed and why in a clear pull request description
Preferences:
On the Engineer 2 certification path per the CCOE certification matrix: AWS Certified Developer – Associate
On the Engineer 2 certification path per the CCOE certification matrix: HashiCorp Certified: Terraform Associate (004)
On the Engineer 2 certification path per the CCOE certification matrix: Kubernetes and Cloud Native Associate (KCNA)
On the Engineer 2 certification path per the CCOE certification matrix: Certified Kubernetes Application Developer (CKAD)
Experience using agentic AI / GenAI tooling (Cursor, Claude Code, Copilot, Bedrock, MCP) in day-to-day engineering work
Strong scripting proficiency in Python, Bash, or PowerShell
Experience working with globally distributed teams across the US and India / GCC
AWS Certified Cloud Practitioner (CCP) as a stepping stone toward Developer – Associate
Pay Range:
$104,751.00 - $174,585.00Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
EAC 5.19.26
