Senior Cloud Platform & Infrastructure Engineer

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Senior Cloud Platform & Infrastructure Engineer will support RoundPoint Mortgage Servicing LLC. We are seeking an experienced Senior Cloud Platform & Infrastructure Engineer to design, build, support, and continuously improve our hybrid infrastructure and cloud platforms. This role will be responsible for maintaining highly available, secure, and scalable environments that support both internal business operations and customer-facing digital services, including our growing Homeowner Portal platform. 

The ideal candidate combines expertise in cloud infrastructure, networking, systems engineering, automation, and platform operations with a strong focus on reliability, security, and operational excellence. This individual will play a key role in cloud transformation initiatives, infrastructure modernization, disaster recovery planning, and DevOps adoption across the organization. 

This position requires a hands-on engineer who is comfortable working across the full technology stack, from networking and virtualization to cloud services, application delivery, automation, and business continuity planning. 

Job Responsibilities:

• Cloud & Infrastructure Engineering Design, implement, support, and optimize hybrid infrastructure environments spanning on-premises and Microsoft Azure platforms. 
  • Manage and maintain compute, networking, storage, identity, security, and virtualization services. 
  • Assist with infrastructure modernization, migration, and cloud adoption initiatives. 
  • Build and maintain highly available, scalable, and secure infrastructure solutions. 
  • Evaluate and implement emerging technologies and services to improve operational efficiency and platform capabilities. 
  • Assist with infrastructure lifecycle activities including upgrades, patching, capacity planning, and performance optimization. 
• Application Platform & Homeowner Portal Support 
  • Support and maintain the infrastructure and cloud services that power the organization's Homeowner Portal and other customer and non-customer-facing applications. 
  • Partner with development teams to design and support scalable, resilient, and secure application hosting environments. 
  • Partner to help support web applications, APIs, authentication services, databases, and supporting platform services. 
  • Implement and maintain solutions utilizing Azure Front Door, Application Gateway, Web Application Firewall (WAF), Load Balancers, and related services. 
  • Monitor and optimize application performance, availability, and user experience across production environments. 
  • Participate in application deployments, release management activities, and production readiness reviews. 
• DevOps & Automation 
  • Develop and maintain Infrastructure as Code (IaC) solutions using modern automation and deployment methodologies. 
  • Automate infrastructure provisioning, configuration management, and operational processes. 
  • Create and maintain scripts, workflows, and deployment pipelines to improve operational efficiency and reduce manual effort. 
  • Support CI/CD practices and collaborate with development teams on deployment automation and platform reliability. 
  • Identify opportunities to improve operational maturity through automation and standardization. 
• Networking & Security 
  • Assist with supporting enterprise networking environments, including routing, switching, VPN connectivity, firewalls, DNS, DHCP, and network security services.
  • Design and support secure hybrid-cloud networking architectures. 
  • Assist with supporting identity and access management solutions including Entra ID (Azure AD), Conditional Access, Multi-Factor Authentication (MFA), and Zero Trust security principles. 
  • Collaborate with security teams to ensure compliance with organizational policies, security standards, and regulatory requirements. 
• Reliability, High Availability & Disaster Recovery 
  • Design and maintain highly available and fault-tolerant infrastructure architectures. 
  • Implement and support resiliency solutions including:  
  • High Availability (HA) 
  • Load balancing
  • Redundancy 
  • Active/passive & Active/active failover 
  • Assist to Develop, maintain, and test Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies. 
  • Support Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for critical business services.
  • Assist with disaster recovery testing, failover exercises, and recovery validation activities.
  • Support enterprise backup and recovery solutions. 
• Incident Management & Operational Support 
  • Provide advanced technical support and resolution for infrastructure, cloud, networking, and platform-related incidents. 
  • Perform root cause analysis and implement corrective actions to prevent recurring issues.
  • Participate in incident response and major outage management activities. 
  • Ensure operational service levels, availability targets, and customer satisfaction objectives are consistently achieved. 
  • Collaborate with vendors and third-party partners to resolve technical issues and drive service improvements. 

Qualifications and Skills:

• 5+ years of experience designing, implementing, and supporting enterprise infrastructure environments, required.
• 3+ years of experience supporting Microsoft Azure cloud environments, required.
• Experience supporting hybrid cloud and on-premises infrastructure architectures, required.
• Strong understanding of networking concepts including routing, switching, DNS, DHCP, VPNs, load balancing, and network security, required. 
• Experience supporting highly available and mission-critical production environments, required. 
• Experience supporting customer-facing web applications and digital platforms, required.
• Strong troubleshooting and problem-solving skills across multiple technology domains, required.
• Experience with: 
  • Microsoft Azure, Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, (MFA), Azure Virtual Networks, Azure Front Door, Azure Application Gateway, Web Application Firewall (WAF), Azure Load Balancer, Azure Monitor, Log Analytics, Application Insights 
• Experience with VMware vSphere, Virtual Networking, Enterprise Storage Platforms, Backup and Recovery Solutions 
• Strong PowerShell scripting experience.
• Experience with infrastructure automation and Infrastructure as Code methodologies. 
• Experience with Git-based source control platforms. 
• Familiarity with Azure DevOps, GitHub Actions, or similar CI/CD platforms. 
• Experience building automated deployment and operational workflows. 
• Strong understanding of Business Continuity Planning (BCP) and Disaster Recovery (DR) principles.
• Experience implementing failover, redundancy, backup, recovery, and resiliency solutions. 
• Experience with technologies such as Azure Site Recovery, VMware SRM, Zerto, or similar platforms.
• Knowledge of disaster recovery testing and recovery validation processes. 
• Experience with Terraform, Bicep, ARM Templates, or similar Infrastructure as Code technologies. 
• Experience with Kubernetes or Azure Kubernetes Service (AKS). ·        Experience with Azure App Services and cloud-native application hosting platforms. 
• Experience supporting SQL platforms and cloud database services. 
• Experience with observability and monitoring platforms such as Grafana, Datadog, or Splunk. 
• Understanding of OWASP security principles and secure application delivery practices. 
• Experience with API management and integration platforms.
• Cloud architecture experience supporting customer-facing SaaS or web-based platforms. 
• Bachelor’s degree in information technology, Computer Science, Engineering, or a related technical field; equivalent experience considered. 
• Relevant Microsoft, VMware, networking, cloud, or security certifications preferred.
• Examples include: 
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Microsoft Certified: Azure Network Engineer Associate (AZ-700)
  • Microsoft Certified: Azure Solutions Architect Expert (AZ-305)  

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.