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Sydney, New South Wales, Australia
Hybrid
Our mission is to make consumer energy resources affordable and accessible for everyone.
Brighte is building the platform to enable and accelerate the energy transition by making it easier, more affordable, and less risky to buy and sell energy equipment.
We’re a purpose-led, fast-growing business focused on sustainability, innovation and putting people first. In 2025, Brighte was named an AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies.
As a Senior Collections & Claims Specialist, you’ll manage complex arrears, collections, and account dispute matters across a diverse portfolio of customer and vendor accounts.
This is a role for someone who can look beyond an overdue balance to understand what is driving the issue. You’ll investigate matters that may involve financial hardship, incomplete or delayed work, installation concerns, property damage, defective goods, disputed services or unresolved vendor performance issues.
Working closely with customers, vendors, and internal teams, you’ll assess each situation, determine the appropriate path forward, and negotiate sustainable outcomes and recover outstanding debt where appropriate.
Manage a portfolio of early, late-stage and escalated arrears
Conduct proactive inbound and outbound contact with customers, vendors and internal stakeholders
Investigate the underlying causes of arrears, claims and non-payment
Review contracts, invoices, completion records, correspondence, photographs, reports and payment history
Establish facts, assess responsibility and determine appropriate next steps
Investigate claims relating to incomplete or delayed work, installation concerns, property damage, defective goods, disputed services and vendor performance
Negotiate payment arrangements, settlements, credits, corrections and other approved resolutions
Ensure disputed amounts and claims are appropriately reviewed before progressing through collections
Monitor open claims, disputes, repayment arrangements and agreed actions
Identify signs of financial distress, insolvency risk, vendor underperformance and potential credit loss
Prepare assessments and recommendations for complex, high-priority or non-standard cases
Escalate matters to Credit, Risk, Complaints, Legal, Vendor Management or external recovery channels where appropriate
Apply hardship practices when customers are experiencing personal, medical, family, employment or financial difficulty
Recognise and respond appropriately to vulnerable customer circumstances, including family violence, serious illness, bereavement and financial abuse
Assess hardship requests and identify suitable support options, including deferrals, reduced repayments, extensions and structured arrangements
Ensure decisions are fair, reasonable, appropriately documented and consistent with regulatory and internal requirements
Provide guidance to colleagues on hardship, vulnerable customer and responsible collections matters
Process approved account adjustments, reconciliations, credit memos and minor balance write-offs
Maintain accurate records of contact, evidence reviewed, decisions, claims, disputes and account activity
Contribute to arrears reduction, recovery performance, quality assurance, reporting and process improvement initiatives
At least five years’ experience in consumer or commercial credit, collections, financial services, claims management or a related field
Demonstrated experience managing business customer arrears, claims and account disputes
Experience supporting customers experiencing hardship or vulnerability
Strong knowledge of collections strategy, dispute resolution and repayment negotiations
Experience investigating non-payment arising from vendor performance, service delivery issues, disputed transactions or customer complaints
The ability to review information, establish facts, assess responsibility and make sound decisions
Strong negotiation, communication and influencing skills
High emotional intelligence, empathy and resilience
Excellent attention to detail and case documentation skills
The ability to manage competing priorities, sensitive matters and complex escalations
Experience using collections, CRM, account management, claims or credit systems
A commercially aware, customer-conscious and solutions-focused approach
Confidence managing difficult conversations, claims and disputed matters
A calm, professional and accountable approach under pressure
At Brighte, you’ll join a purpose-led business helping make the transition to cleaner energy more affordable and accessible.
You’ll work with collaborative teams across Credit, Risk, Legal, Complaints, Vendor Management, Sales and Customer Support, with the opportunity to make a meaningful impact on both customer outcomes and business performance.
You’ll also have access to:
Flexible working arrangements and a hybrid work model
A collaborative Sydney CBD office
Regular team events and social activities
Free lunch every Tuesday
Snacks, fresh fruit and drinks in the office
End-of-trip facilities
Anniversary leave
Potential eligibility to participate in our Employee Share Option Plan
If you’re an experienced collections and claims professional who brings sound judgement, empathy and a practical approach to complex account matters, we’d love to hear from you.
Please click Apply and upload your resume.
Every applicant will receive a response.
