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Melbourne, Victoria, Australia
Hybrid
About Netwealth
Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be recognised as one of Australia's most innovative FinTech businesses.
Since 1999, we've grown rapidly by challenging the status quo. We move fast, think big, and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact.
But what truly sets us apart? Our people. We're a team of curious, optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity, and agility, and we believe in creating an environment where you can do your best work, grow your career, and feel part of something meaningful.
If you're looking for a place where your ideas matter, where innovation is celebrated, and where you can help shape a brighter financial future, join us at Netwealth.
Exceptional customer communication is about more than words. It's about building trust, creating clarity and ensuring customers and advisers receive the right information at the right time.
We're looking for a Senior Manager, Customer & Adviser Communications to establish and lead Netwealth's customer and adviser communications capability. This newly created leadership role will bring strategic oversight, governance and consistency to the communications that shape our customer and adviser experience.
Reporting to the General Manager, Marketing, you'll work across Product, Operations, Legal, Compliance, Risk and Marketing to improve how communications are planned, governed and delivered. You'll help create a more customer centric approach to communications while ensuring important information remains accurate, compliant and easy to understand.
This is a rare opportunity to build a function from the ground up and have a lasting impact on how Netwealth communicates with advisers, clients and stakeholders.
Develop and lead Netwealth's customer and adviser communications strategy, governance frameworks and communication standards.
Create greater visibility, consistency and oversight across regulatory, operational, product and business critical communications.
Act as the senior editor and communications adviser for complex, high risk and strategically significant communications.
Establish communication governance, audience management, approval processes and measurement frameworks across the business.
Influence and partner with senior stakeholders to improve communication quality, effectiveness and customer outcomes.
Lead and coach the Communications Specialist while helping shape the future communications capability within Marketing.
7+ years' experience in communications, customer communications, corporate affairs or a related discipline within financial services, superannuation, wealth management, banking or another regulated environment.
Strong experience managing regulated customer, member, client or adviser communications.
Exceptional writing, editing and communication skills, with the ability to translate complex regulatory and technical information into clear, customer friendly messages.
Demonstrated experience establishing governance frameworks, communication standards and operating models.
Proven ability to influence senior stakeholders and navigate complex cross functional environments.
People leadership experience, with the ability to coach, develop and support others.
A strategic mindset combined with a hands on approach to delivery.
Life At Netwealth
At Netwealth, we believe a fulfilling career is built on growth, balance, and belonging. Our people are our greatest strength, and we’re committed to supporting you at every stage of life because when you thrive, so do we.
We're proud to be recognised as one of Australia's top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here.
Our flexible hybrid model supports balance, with just 4 days in the office each fortnight. When you’re in, you’ll enjoy working from one of our modern, thoughtfully designed spaces across Australia – including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable, and in Melbourne, you’ll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier.
We offer benefits designed for your wellbeing and personal development, including;
Family-friendly support: Paid parental leave and a fully funded school holiday program
Wellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts and financial wellbeing services
A vibrant culture: social events, trivia nights, and corporate sports
Employee Resource Groups: LGBTQIA+, DAWN (Development and Accelerating Women at Netwealth), Culture Group and Carers Group
Community Impact: Paid volunteering and our Netwealth Impact Group
We're proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. It's one of our core values. We're committed to equity and inclusion through our gender equality, disability, LGBTQIA+, wellbeing and cultural initiatives. And we're certified by WORK180, Family Friendly Workplaces and Great Places to Work.
If you're excited by the opportunity but don't meet every requirements, we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much.
Need adjustments during the recruitment process? Contact us at talent@netwealth.com.au
Apply now and help us shape a brighter financial future!
