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Sydney, New South Wales, Australia
Onsite
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
The Communications team at Whatnot works across all areas of the business in both a proactive and reactive capacity, and helps to shape and protect external and internal perceptions of Whatnot. We’re hiring for an experienced Senior Communications Manager to lead our storytelling across a range of corporate, consumer, Trust & Safety, and policy-related priorities in Australia, Whatnot’s fastest-growing market. This role will be based in Australia and report into our VP, Communications & Policy.
In this role, you will be responsible for developing and leading our communications strategy in Australia, highlighting the power of live commerce and our incredible sellers, while building credibility for our platform as a trusted place to build a business and discover things you love.
As our first comms hire for Australia, you’ll be responsible for building the comms function from the ground up. In this role, you’ll:
Build an understanding and credibility for live commerce: It’s early days for live commerce, and this role will educate audiences around the power of live for businesses and consumers alike.
Elevate Whatnot as a household name: Build and leverage exceptional relationships with Australian media (both traditional and new) and other third parties to educate key audiences on Whatnot’s business, categories, policies and values.
Build and Scale Issues Management: Manage company response for crisis and navigate high-profile escalations in real-time with key stakeholders. Establish and own a communications playbook for strategic and rapid response best practices.
We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of Sydney or Melbourne.
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
As a Senior Communications Manager, you should have 8+ years of Public Relations or corporate communications experience, plus:
A strong understanding of the media, cultural, and policy landscape in Australia
You are comfortable operating on a small team and will get in the weeds to produce results in a highly ambiguous environment. You are scrappy; no job is too small.
Exceptional written and verbal communication skills with experience developing key messages and content for media as well as owned and operated channels
A self starter who is able to prioritize in challenging situations and balance between two-sided community needs and business and seller priorities
A curiosity and interest in doing things differently to promote Whatnot and our business
Experience working on Trust & Safety issues and crisis management
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Please note: Whatnot will only contact you through official @whatnot.com email addresses. If you see an email impersonating a Whatnot recruiter, please disregard and report it as spam.
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
