Senior Consultant, AI Operations and Governance

As a Senior Consultant, AI Operations and Governance, you’ll work across business, technology, security and operational teams to help stand up end-to-end AI solutions within a leading financial institution.

You’ll translate complex business and technical requirements into clear operational processes, controls and reporting while supporting AI lifecycle management, governance, risk and regulatory requirements. You’ll also play an important role in establishing operational readiness, maintaining effective documentation and providing stakeholders with clear insights into delivery, risks and dependencies.

What You’ll Do

• Analyze business and technical requirements, working with internal and partner teams to support the implementation and operational readiness of end-to-end AI solutions.
• Collaborate across technology, product, security and business teams to ensure solution design and development align with agreed standards, enterprise frameworks, SLAs and AI lifecycle requirements.
• Support AI governance, risk and control activities, including regulatory requirements, operational controls, AI application security incident response and the identification and escalation of emerging risks.
• Develop and maintain operational workflows, SOPs, target operating and interaction models, readiness documentation and business/technology dependencies to support scale and effective handover.
• Translate program data into actionable insights and maintain productivity, performance and risk dashboards, providing clear reporting, recommendations and updates to stakeholders across organizational levels.

What We’re Looking For

• Business Analysis experience with demonstrated analytical capabilities.
• Strong understanding of complex technology delivery lifecycles and cross-functional coordination across Product, Engineering, Operations and business stakeholders.
• Ability to work effectively in evolving or less-structured environments, take ownership of responsibilities and progress initiatives through to delivery.
• Clear and concise communication skills, with the ability to adapt information and reporting for technical, business and senior stakeholder audiences.
• Strong proficiency in Microsoft Office, Jira and Confluence, combined with experience building business risk reports and dashboards using Power BI or Tableau.

Bonus Points For

• Experience supporting AI governance, AI vulnerability management, technology risk or security initiatives within financial services.
• Knowledge of regulatory compliance requirements and enterprise risk and control frameworks.
• Experience supporting operational readiness, target operating models, SOPs and technology handovers.
• Experience participating in technology or AI application security incident response activities.
• Experience sharing knowledge, supporting colleagues' development and working across cross-functional stakeholder groups.

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions.
• Work in a collaborative, flat, and entrepreneurial consulting culture.
• Access continuous learning, training, and industry certifications.
• Be part of a team shaping the future of digital financial services.
• Help shape the future of digital transformation across FS & Energy.

Benefits

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment.
• Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution.
• Virtual Health Care & EFAP – Company-paid virtual health care and Employee & Family Assistance Program support for employees and their dependents/partners.
• Family Support – Enhanced parental leave benefits available from Day 1 of employment, plus a company-sponsored new parent gift.
• Wellness & Career Growth – Fitness reimbursement to support health and well-being, plus a Business Coach from Day 1 providing personalized one-on-one coaching to support career growth and development.

Inclusion at Capco

We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

Use of Artificial Intelligence in Talent Acquisition

At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination.

AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.

Why This Role Is Open

We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.