Senior Consultant, ServiceNow

Accountabilities:

As a Senior Consultant, ServiceNow, you will drive end-to-end platform implementation and optimization, translating business requirements into reliable technical solutions while supporting collaborative delivery and continuous innovation.

• Design, develop, configure, and implement ServiceNow features using the low-code platform, aligned with prioritized product backlogs and customer requirements.

• Build and manage service requests, request items, tasks, and associated workflows to streamline service delivery and data flows between customers and support teams.

• Lead and contribute to ServiceNow deployments, ensuring solutions align with technical architecture, business objectives, and established delivery standards.

• Develop and maintain integrations with internal and external systems, including APIs, authentication services, databases, and data migration processes.

• Configure and customize ServiceNow components, including Flow Designer, Integration Hub, Service Catalog, App Engine, ITSM workflows, CMDB, Asset Management, Knowledge Management, and Event Management.

• Implement and maintain platform security models, access controls, upgrade strategies, and compliance requirements.

• Extend and customize Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) capabilities, including risks, controls, plans of action and milestones (POAMs), and findings.

• Write and execute unit tests, validate edge cases, and participate in peer code reviews to maintain quality and reliability.

• Participate actively in Agile ceremonies, including user story refinement, sprint planning, retrospectives, and sprint demonstrations.

• Present technical solutions to clients, coordinate with cross-functional teams, and communicate project progress and implementation decisions.

• Contribute to digital solution architectures, reusable frameworks, accelerators, and internal application proof of concepts.

• Share technical knowledge, document best practices, and develop white papers or other technical resources when appropriate.

• Troubleshoot complex technical challenges, manage competing priorities, and adapt to evolving project requirements.

Requirements:

The ideal candidate brings extensive ServiceNow implementation experience, strong technical and architectural expertise, and the ability to lead delivery teams while communicating effectively with both technical and business stakeholders.

• Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline, or equivalent technical qualifications.

• At least 8 years of professional experience across the ServiceNow ecosystem, including discovering requirements, designing solutions, implementing projects, and optimizing platform capabilities within an Agile framework.

• At least 8 years of experience specializing in multiple ServiceNow offerings, such as Strategic Portfolio Management (SPM/ITBM), Customer Service Management (CSM), Human Resources Service Delivery (HRSD), IT Operations Management (ITOM), IT Service Management (ITSM), Service Portal, or Service Provider and domain separation.

• Strong development skills in JavaScript, AngularJS, HTML, CSS, Bootstrap, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer, Integration Hub, and platform scripting.

• Extensive experience designing and managing complex integrations involving SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, enterprise integrations, and data migration.

• Strong knowledge of ServiceNow security models, access controls, platform upgrades, and compliance requirements.

• Experience customizing IRM/GRC objects, including risks, controls, POAMs, and findings.

• Proficiency configuring ServiceNow workflows and modules, including service catalogs, change, incident and problem management, asset management, CMDB, knowledge, and event management.

• Experience creating reports and dashboards using ServiceNow Performance Analytics.

• Relevant ServiceNow certifications, including Certified Application Developer, Certified System Administrator, and Certified Implementation Specialist.

• Solid understanding of SQL, databases, data concepts, and business workflows.

• Strong understanding of IT delivery methodologies and experience guiding teams through solution implementation in accordance with technical designs and architecture.

• Excellent written and verbal communication skills, with the ability to engage effectively with technical teams, business stakeholders, and clients at all levels.

Additional qualifications that would be an advantage:

• A combination of business acumen, analytical thinking, and deep technical expertise in ServiceNow.

• Ability to work independently with minimal supervision in a fast-paced environment with tight deadlines.

• Experience managing multiple tasks, shifting priorities, and competing project requirements.

• Strong troubleshooting, problem-solving, organizational, and time-management skills.

• Effective communication and interpersonal skills in a remote working environment.

• Experience collaborating with software development teams and familiarity with open-source technologies.

• Experience supporting the U.S. Federal Government and its agencies.

Benefits:

• Annual salary: $140,000–$160,000.

• Work arrangement: Fully remote position.

• Healthcare: Medical, dental, and vision insurance.

• Insurance coverage: Disability and life insurance.

• Family support: Parental leave.

• Retirement savings: 401(k) plan.

• Time off: Paid time off (PTO).