Senior CRM Business Analyst

Accountabilities

• Lead client workshops, discovery sessions, and business process discussions to understand objectives, challenges, and operational requirements.

• Act as a trusted advisor throughout CRM and Speaker Bureau implementation projects, providing functional guidance and industry expertise.

• Analyze business challenges and recommend appropriate solution approaches, best practices, and opportunities for process optimization.

• Gather, document, validate, and prioritize business and functional requirements with clients and stakeholders.

• Translate business requirements into clear functional specifications and actionable guidance for technical teams.

• Support solution design, configuration discussions, testing, deployment, and implementation activities.

• Partner closely with clients throughout the implementation lifecycle to promote successful adoption and alignment with business objectives.

• Facilitate stakeholder and executive-level meetings, communicating complex functional topics clearly to diverse audiences.

• Support User Acceptance Testing (UAT), issue investigation and resolution, change management, and other activities required for successful delivery.

• Collaborate with cross-functional teams across delivery, product, technology, and other professional services functions.

• Support occasional travel to customer locations for workshops, project activities, or other client engagements when required.

Requirements:

• Bachelor’s degree or equivalent combination of education and professional experience.

• Extensive experience as a Business Analyst, Functional Consultant, Solution Consultant, or similar client-facing role.

• Strong expertise with pharmaceutical and life sciences CRM platforms, including Veeva CRM, Salesforce, OCE, or comparable ecosystems.

• Experience supporting Speaker Bureau business processes and related applications.

• Strong consulting experience working directly with pharmaceutical or life sciences organizations.

• Proven ability to lead workshops, discovery sessions, requirements discussions, and stakeholder meetings.

• Demonstrated ability to translate business needs into functional requirements and practical technology solutions.

• Deep understanding of pharmaceutical field force, medical affairs, and commercial operations processes.

• Strong experience advising clients on business process optimization and industry best practices.

• Excellent verbal and written English communication skills, with confidence working with U.S.-based clients.

• Strong presentation, facilitation, consulting, and stakeholder management capabilities.

• 10+ years of experience supporting CRM and/or Speaker Bureau solutions is highly desirable.

• Experience implementing life sciences commercial systems and working across multiple CRM platforms is a plus.

• Previous consulting or professional services experience is desirable.

• Experience understanding or coordinating integrations and business processes across different systems is an advantage.

Benefits:

• Fully remote work model within approved hiring locations in Brazil.

• Full-time employment opportunity.

• Opportunity to support U.S.-based pharmaceutical and life sciences clients.

• High-visibility, client-facing role with direct exposure to senior business stakeholders.

• Work across leading CRM and Speaker Bureau platforms, including Veeva, Salesforce, and OCE.

• Opportunity to contribute to complex implementation, transformation, and business process optimization initiatives.

• International exposure through collaboration with clients and distributed delivery teams.

• Opportunity to act as a trusted advisor and influence solution strategy and adoption.

• Professional growth through exposure to life sciences commercial operations, CRM transformation, and consulting.