Senior Customer Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Account Manager based in the United States.

Join a leading technology environment focused on helping ambitious organizations deliver exceptional digital customer experiences. As a Senior Customer Account Manager, you will play a key role in strengthening customer relationships, driving account retention, and identifying opportunities for business growth. You will manage existing client accounts, develop strategic account plans, and ensure customers receive consistent value from their solutions. Working closely with business stakeholders, procurement teams, and internal departments, you will coordinate renewals while identifying opportunities to expand existing partnerships. This position combines relationship management, commercial development, and strategic problem-solving in a fast-paced, innovation-driven environment. It offers the opportunity to contribute directly to customer satisfaction, recurring revenue growth, and long-term business success.

Accountabilities:

Manage customer relationships: Build and maintain strong, trusted relationships with existing customers, ensuring a high level of service and customer satisfaction throughout the account lifecycle.
Drive account retention: Proactively manage customer accounts, identify potential retention risks, and implement strategies to strengthen engagement and minimize customer churn.
Identify growth opportunities: Recognize opportunities to expand existing accounts, introduce additional solutions, and generate new business within the current customer portfolio.
Develop account strategies: Create and execute territory and account plans focused on customer retention, revenue growth, and long-term relationship development.
Coordinate contract renewals: Collaborate with business users, procurement teams, and relevant stakeholders to facilitate timely renewals and ensure continuity of customer partnerships.
Understand customer needs: Engage with clients to identify their business objectives, explain relevant solutions, and demonstrate how available products and services address their requirements.
Maintain accurate CRM records: Update and manage customer information, sales activities, account details, and pipeline data within Salesforce and other relevant sales systems.
Collaborate cross-functionally: Work closely with internal stakeholders and different departments to coordinate customer initiatives, resolve issues, and deliver effective account management support.
Manage multiple priorities: Balance customer-facing responsibilities, administrative activities, and commercial opportunities while maintaining accuracy and responsiveness.
Contribute to continuous improvement: Embrace new technologies, innovative approaches, and AI-powered tools to improve productivity, collaboration, and customer account management processes.
Requirements:
At least 1 year of experience in customer-facing roles, account management, sales, or a similar position involving regular interaction with customers and internal stakeholders.
Strong relationship-building and customer service skills, with the ability to establish trust and maintain productive long-term client partnerships.
Demonstrated ability to proactively manage customer retention activities and drive account development with minimal supervision.
Commercial awareness and the ability to identify upselling, cross-selling, and account expansion opportunities through customer conversations.
Strong communication and presentation skills, including the ability to explain solutions clearly and connect product capabilities to specific business requirements.
Excellent leadership, teamwork, and interpersonal skills, with the ability to collaborate effectively across departments and stakeholder groups.
Strong organizational abilities and exceptional attention to detail, with the capacity to manage multiple accounts, administrative tasks, and competing priorities simultaneously.
Ability to work independently, take initiative, and maintain accountability for customer relationships and business outcomes.
Adaptability and resilience when working in a fast-paced environment where priorities and customer needs may evolve.
Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
Experience using Salesforce.com or other Customer Relationship Management (CRM) platforms.
Openness to innovation and willingness to learn and use emerging technologies, including AI-powered tools, to enhance workflows and achieve business objectives.
Benefits:
Competitive compensation: On-target earnings (OTE) ranging from $85,000 to $95,000 annually, depending on experience, location, relevant skills, and job-related knowledge.
Variable compensation: Eligibility for additional performance-based variable compensation.
Healthcare coverage: Access to competitive healthcare benefits designed to support employees and their families.
Wellness programs: Resources and initiatives focused on supporting physical, mental, and overall employee well-being.
Flexible time off: Take-it-when-you-need-it time-off policy, offering flexibility to manage personal and professional commitments.
Parental leave: Paid parental leave to support employees and their families during important life transitions.
Employee recognition: Recognition programs that celebrate individual contributions, achievements, and team successes.
Remote flexibility: Remote working opportunities for U.S.-based employees.
Professional development: Opportunities to expand your expertise, explore emerging technologies, and grow within a global technology organization.
Innovative work environment: The opportunity to collaborate with talented professionals and contribute to solutions that shape digital customer experiences.