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United States
Remote only
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Customer Assurance Analyst based in the United States
The Senior Customer Assurance Analyst will help strengthen customer trust by ensuring that security, privacy, and compliance questions are addressed accurately, consistently, and efficiently. Working within a global information security team, you will manage customer security questionnaires while helping scale the process through AI-powered tools and automation. You will serve as a key point of contact for customer-facing security discussions, translating technical controls and compliance practices into clear, accessible explanations. The role also involves maintaining security documentation, supporting audits, and collaborating with Legal, Sales, Data Privacy, and Compliance teams. You will contribute to improving internal knowledge resources and anticipating evolving customer expectations as the organization expands internationally. This is an opportunity to combine security expertise, communication skills, and emerging AI technologies in a fast-paced cloud security environment.
Lead and support the completion of customer security questionnaires using AI-powered tools, meeting daily service-level agreements while maintaining technical accuracy and consistency.
Communicate effectively across global teams, demonstrating awareness of different perspectives, priorities, and business relationships.
Maintain up-to-date knowledge of products, security controls, technical documentation, and the organization's IT environment.
Participate in customer audits, live security discussions, contract-related questions, and sales enablement activities as required.
Help improve tools and processes that support growing customer assurance demands, including AI-driven automation and workflow enhancements.
Support change management and continuous improvement of the security FAQ knowledge base and AI-powered resources.
Maintain the customer Trust Center and other internal and external security resources, ensuring documentation remains accurate and accessible.
Develop strong working relationships with internal stakeholders and collaborate across departments to address customer security requirements.
Partner with Legal, Sales, Data Privacy, and Compliance teams to support enterprise sales opportunities and advance broader security initiatives.
Contribute to the continuous improvement of customer assurance practices, helping the team balance responsiveness, scalability, and quality.
At least 1 year of experience working in Customer Assurance, Security Trust, or Third-Party Risk Management (TPRM), including hands-on experience completing more than 100 security questionnaires.
At least 3 additional years of experience in relevant security or technology roles, such as Security Engineering, Solutions Engineering, Risk Management, Compliance, or Technical Account Management.
Excellent written and verbal communication skills, particularly in customer-facing situations, with the ability to explain technical and compliance topics to both technical and non-technical audiences.
Conversational understanding of cloud-native security controls in AWS or Google Cloud Platform (GCP).
Experience working for an organization that develops software or provides managed infrastructure and technology services to customers.
Strong attention to detail and commitment to accuracy when preparing customer responses and maintaining compliance documentation.
Ability to handle detailed, sometimes repetitive customer assurance requests with patience, sound judgment, and careful attention to wording.
Experience creating, implementing, or improving AI technologies is a plus.
Familiarity with Agile methodologies is beneficial.
Previous experience in a fast-growing technology company, cybersecurity startup, or B2B SaaS environment is preferred.
Experience working with remote, globally distributed teams is an advantage.
Hands-on experience building, administering, or using enterprise cloud security solutions, such as Cloud-Native Application Protection Platforms (CNAPP), Cloud Security Posture Management (CSPM), or Cloud Infrastructure Entitlement Management (CIEM), is desirable.
Strong collaboration skills, adaptability, and the ability to manage competing priorities in a fast-paced environment.
Must meet the U.S. person definition under EAR Part 772 and ITAR 120.15: U.S. citizen, lawful permanent resident, or qualifying protected person.
Must reside in the contiguous United States.
Must have legal authorization to work in the United States without employer-sponsored visa support.
Annual base salary ranging from $138,000 to $189,000 USD.
Additional compensation through bonus and equity eligibility.
Comprehensive employee benefits package.
Compensation determined by role level, work location, relevant skills, experience, education, and training.
Opportunity to work remotely within the contiguous United States.
Access to office facilities where available, including the option to work from a company or affiliated office.
Opportunity to join a globally distributed team working at the forefront of cloud and AI security.
Exposure to AI-driven automation and emerging security technologies.
Collaborative environment focused on professional growth, customer trust, and continuous improvement.