Senior Customer Engineer

Joining Collibra’s Customer Engineering team

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Senior Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. You will be responsible for the technical relationship with the customer throughout the entire customer journey both pre and post sale. You will fill an essential and highly respected role in the sales organization at Collibra.

Senior Customer Engineers at Collibra are responsible for

• Mapping solutions to value across large and dynamic organizations, bridging both business and technical requirements.
• Participating in discovery and driving qualification of new opportunities
• Preparing and conducting product demonstrations, highlighting how Collibra’s Platform can support our Enterprise customer’s needs.
• Advising and supporting customers’ technical stakeholders to accelerate Collibra adoption and value realization, i.e. be the primary point of contact for technical and product related queries 
• Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values. 
• Building and maintaining strong relationships by acting as a reliable technical subject matter expert for existing customers. This is to ensure product adoption, increase customer satisfaction, and drive renewals.
• Preparing and providing input for functional and technical sections of RFPs/RFQs.
• Supporting sales and marketing activities, webcasts, field enablement, and asset creation.
• Provide advice and feedback to product management and engineering to enhance our offerings.

You have

• 5+ years in a Sales or Customer Engineering or Sales Consulting role.
• Experience in Sales or Customer engineering in Enterprise land and expand motions.
• Broad knowledge of data governance, data catalog, data quality, and data privacy platforms required. Experience should include a broad range of disciplines including value-based selling, cost-benefit analysis and ROI analysis, process and project management.
• Broad experience as a Data Management practitioner in the areas of cataloging, integration, data quality, data and/or enterprise architecture, have set up and/or participated in governance boards.
• Experience with the leading PaaS providers, Data Lakes, Databases, and Integration platforms.
• A bachelor’s degree or equivalent related working experience is required.
• This position is not eligible for visa sponsorship.

You are

• An effective communicator
• A sales- and customer- focused self-starter with enthusiasm, flexibility, motivation and curiosity
• A trusted partner to customers, helping them solve complex challenges through thoughtful technical solutions.
• A collaborative team-player who enjoys working across teams to drive results
• Confident in dispensing knowledge to a highly skilled and experienced audience.
• Able to demonstrate a thorough understanding of business needs and revenue potential for accounts in the region.
• Excited about continuous learning and development, and demonstrates the ability to thoroughly understand business needs and align them with technical capabilities.
• Willing to travel up to 30% within the region.

Measures of success

• Within your first month, you will become familiar with Collibra and understand our customer landscape.
• Within your second month, you should confidently conduct discovery with customers and prospects, initial product demonstrations, and be able to present solutions aligned to customer value.
• Within your third month, you will become a voice for Collibra within your accounts and for your accounts back within Collibra - educating external and internal stakeholders on features, roadmap, and new use cases.

Compensation for this role

The standard base salary range for this position is CAD 136,000 - CAD 170,000 per year. This position is eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.