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Gurugram, Haryana, India
Remote only
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
About Payoneer Workforce Management (WFM)
Payoneer Workforce Management (WFM) is Payoneer's global workforce solutions business, helping companies hire, onboard, pay, and manage talent anywhere in the world. The business enables organizations to build international teams quickly and compliantly without the need to establish legal entities in every country where they hire.
As remote and distributed workforces become increasingly common, companies face challenges related to employment compliance, payroll, benefits administration, contractor management, and local labor regulations. Payoneer WFM simplifies these complexities through technology-enabled workforce solutions and in-country expertise.
What We Do: Payoneer WFM provides end-to-end solutions that help businesses:
Today, Payoneer WFM supports businesses across more than 160 countries, enabling them to access talent globally while maintaining compliance and operational efficiency.
The platform enables businesses to:
Employer of Record (EOR): A key offering within WFM is Employer of Record (EOR). Under the EOR model, Payoneer WFM becomes the legal employer of an individual in their local country while the client company manages the employee's day-to-day responsibilities, goals, and performance.
This allows organizations to hire talent internationally without establishing a local subsidiary or legal entity. Payoneer WFM manages employment contracts, payroll, taxes, statutory benefits, and compliance requirements, enabling clients to focus on growing their business.
Why This Market Matters: The global workforce landscape has changed significantly over the last few years. Companies are increasingly adopting remote and distributed hiring models, allowing them to access talent regardless of geography. As a result, the demand for global employment solutions, international payroll, and compliance management has grown rapidly.
How WFM Fits Within Payoneer: Payoneer is widely recognized as a global financial technology company that enables businesses to send, receive, and manage cross-border payments worldwide. Workforce Management extends this mission by helping businesses not only move money globally but also hire and manage talent globally. Together, these solutions enable companies to build, operate, and scale international businesses more efficiently.
Payoneer WFM is helping redefine how companies build global teams, making international hiring simpler, faster, and more accessible for businesses around the world.
About the role:
Step into a leadership role where you drive customer success at the highest level! We are looking for a Sr. Customer Experience Manager (Americas) to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience. If you’re a strategic thinker who thrives on customer delight and team leadership, this is your opportunity to shape the future of customer success.
What you’ll do –
Customer Success Leadership:
Customer Advocacy & Relationship Management:
Growth & Expansion:
Data-Driven Customer Insights & Feedback:
Product Adoption & Strategy:
CSM Partnership:
Who you are –
Note: This role will be part of our WFM business unit.
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
