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Sussex, WI - USA, United States of America
Onsite
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Senior Customer Quality Engineer collaborates with cross-functional teams to keep product flowing successfully and is responsible for providing support to quality engineering improvement projects and interfaces with teams consisting of engineering, manufacturing operations, supplier quality and service engineering to assure ongoing product compliance and control. This role will be responsible for responding with a sense of urgency to customer inquiries, executing inspection plans, quarantine and disposition of product
Responsibilities:
Responsible for customer account for all quality related topics
Drive urgency to customer issues to lead containment and resolution working with cross functional teams and suppliers
Promote a continuous improvement environment by providing leadership and direction to manufacturing, assembly and engineering teams
Develop processes internally to meet customer requirements
Lead resolution of warranty and quality issues
Analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
Analyze data, identify trends and facilitate cross functional A3 improvement projects
Direct the overall execution of internal product audits and nonconformance resolution
Support New Product Introduction and manage qualification of manufacturing through the APQP process
Conduct and manage audits/assessments of processes and quality systems (ISO, internal audit, etc)
Gather and analyze product data to lead improvement initiatives to reduce the potential for defects
Provide direction and assistance to the Quality & Manufacturing team at Generac manufacturing sites for prioritizing actions and tasks of quality initiatives
Ensure test inspection integrity (MSA/ GR&R)
Create and deploy standard Generac tools, methodologies and standards
Minimum Qualifications:
Bachelor's Degree in Engineering
5 years’ experience working in Quality in a manufacturing environment and managing of large customer
Experience using continuous improvement tool set
Preferred Qualifications:
Certified Quality Engineer
Certified Six Sigma Green Belt
Certified Quality Auditor
Knowledge, Skills and Abilities:
Knowledge of APQP, PPAP procedures, and ISO
Effective verbal and written communication skills
Demonstrated problem-solving skills
Ability to lead, collaborate and work with teams to drive improvements
Ability to successfully managing shifting deadlines and priorities in a fast-paced environment
Knowledge of the application and interpretation of manufacturing quality metrics
Ability to use Microsoft Office Suite and SAP business systems
Knowledge of Lean principles & improvements
Ability to implement lean principles and improvements
Ability to analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
Ability to analyze data, identify trends and facilitate cross functional A3 improvement projects
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”