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United States
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Solutions Engineer based in the United States.
We are seeking an experienced Senior Customer Solutions Engineer to build trusted relationships with enterprise customers and help them maximize the value of advanced cloud security solutions. This role combines technical expertise, strategic customer engagement, and business acumen to drive successful deployments, operational improvements, and measurable customer outcomes. You will work closely with engineering teams, executives, and business stakeholders to align technical capabilities with customer objectives. Through hands-on workshops, strategic reviews, and proactive risk management, you will support customer retention, product adoption, and account growth. You will also collaborate with Sales, Product, Engineering, Support, and Professional Services to resolve complex challenges and influence product development. This is an opportunity to contribute to the evolving cloud-native security landscape within a remote, collaborative, and fast-paced environment.
Own executive-level relationships and strategic engagement across a portfolio of enterprise and high-value customers, building trust with stakeholders ranging from engineers to C-suite leaders.
Collaborate with customer teams on solution deployments, architecture decisions, and operational best practices to ensure successful implementation and adoption.
Align customer business objectives with technical capabilities through structured success planning and outcome mapping.
Lead Customer Business Reviews and ongoing strategic discussions with technical and non-technical stakeholders to demonstrate progress, address challenges, and identify opportunities.
Develop a deep understanding of customer environments to proactively identify risks, optimization opportunities, potential expansion, and areas for innovation.
Lead and participate in hands-on workshops that help customers maximize the value of cloud security solutions.
Support Sales teams during renewal and expansion discussions by demonstrating measurable business value, product adoption, and usage growth.
Monitor customer health, conduct technical diagnostics, and address account risks early through proactive stakeholder engagement and mitigation planning.
Advocate for customer needs by partnering with Product and Engineering teams to inform roadmap priorities and improve solutions.
Collaborate with Support and Professional Services to deliver high-quality technical outcomes and resolve customer issues efficiently.
Mentor junior Customer Success Managers and Customer Solutions Engineers, contributing to internal enablement, best practices, and continuous process improvement.
5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or strategic or technical consulting within a SaaS or cybersecurity organization.
Demonstrated success managing enterprise customer relationships and navigating complex organizational structures.
Hands-on experience installing, deploying, and troubleshooting solutions on Kubernetes, including container-based technologies.
Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or Google Cloud Platform (GCP).
Experience with scripting and API integrations to implement, support, and troubleshoot technical solutions.
Proven ability to drive measurable customer outcomes and lead strategic engagements with executive-level stakeholders.
Strong business acumen and the ability to translate technical capabilities into clear business value for both engineering teams and senior executives.
Experience managing technical issues, performing root cause analysis, and coordinating effective resolutions.
Excellent communication, presentation, relationship-building, and stakeholder-management skills.
A strategic, consultative, customer-first mindset, with the ability to influence senior stakeholders and build long-term partnerships.
Technical familiarity with Linux, Helm, Terraform, Kubernetes, and cloud platforms.
Self-motivation, adaptability, initiative, and the ability to thrive in fast-paced and evolving environments.
Strong empathy, patience, curiosity, and a genuine commitment to helping customers succeed.
A collaborative, team-oriented, and learning-driven approach, with openness to feedback and continuous development.
Preferred qualifications:
Background in cybersecurity or DevSecOps.
One or more of the following certifications: Certified Kubernetes Application Developer (CKAD), Certified Kubernetes Administrator (CKA), or Certified Kubernetes Security Specialist (CKS).
Experience working with Sysdig and/or Falco.
Annual compensation: $150,000–$187,500 for this full-time position in the United States. Final offers may vary based on work location, relevant experience, education, and other job-related factors.
Retirement savings: 401(k) plan with a 3% company match.
Health coverage: Comprehensive health benefits for employees and their families.
Paid time off: Additional days off to support personal well-being and work-life balance.
Parental support: Maternity and parental leave.
Mental health resources: Access to mental health support for employees and their families through the Modern Health app.
Remote work: Remote position offering flexibility in where you work within the United States.
Professional impact: Opportunities to work on complex cloud-native security challenges and help enterprise customers improve their security posture.
Cross-functional collaboration: Close partnership with technical teams, customer stakeholders, and business leaders.
Inclusive environment: A workplace that values diverse backgrounds, perspectives, and career paths, and encourages candidates to apply even if they do not meet every listed qualification.
