Senior Customer Solutions Scientist

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.

Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.

The role & the teams

To meet our challenges, we are looking for our next Customer Solution Scientist, within our Health and Pharma Solutions Business Unit to reinforce our team! This position can be remotely based in Italy, Germany or Poland.

Our teams

We accelerate customer success by delivering expert, data‑driven pharmaceutical solutions in combining excipient science, process know‑how and deep customer insight to increase speed to market and improve formulation performance, ultimately building lasting customer partnerships that drive Roquette’s growth.

Your mission?

As an integral member of our EMEA Customer Engagement team, you will create value for both our customers and Roquette by offering deep technical support, training, and strong collaboration on innovative and established solutions to our customers in EMEA.

This position involves rich interactions as you will work closely with the European TS&D Application Scientist, R&D, Sales, and the Marketing teams.

Your experience and talents will make the difference to:

• Provide high-level technical expertise on pharma excipients and applications, leveraging deep product and formulation knowledge to design innovative solutions.
• Drive customer success through technical leadership and support, including troubleshooting, training, and hands-on guidance across formulation development and scale-up activities.
• Build and manage strong relationships with Roquette’s customer R&D teams in a specific territory in EMEA and select Global/Key Accounts, acting as a trusted advisor, identifying unmet needs, and translating them into value-added solutions and business opportunities.
• Lead and execute customer-driven application and technical projects, ensuring prioritization, structured project management, and delivery of high-quality experimental data and reports
• Collaborate cross-functionally (Sales, Marketing, R&D, Regulatory, etc.) to align on strategy, support product launches, and deliver integrated customer solutions across regions and functions.
• Contribute to innovation and strategic growth, by capturing voice of customers, identifying market trends, and translating insights into new applications, concepts, and business opportunities.
• Enhance external visibility and thought leadership, through publications (example posters, papers, articles), presentations, and active participation in Pharma/Nutra trade fairs, as well as industry and academia networks to strengthen credibility and influence.

What will we love about you?

On top of your knowledge of the pharmaceutical industry, you are driven by self-motivation and possess a strong sense of ownership and business acumen. Your organizational skills enable you to prioritize and understand the urgency of your daily activities.

Being customer-centric, you are able to comprehend their needs and strive to provide a positive and unique customer experience.

Your collaborative mindset enables you to embrace multicultural frameworks, work effectively within a global matrix organization, and make you a valuable addition to our team!

And also...

• Master or diploma in a relevant discipline, such as Pharmaceutical Sciences, Chemistry, Chemical Engineering, or Life Sciences, is required.
• 3-5 years pharmaceutical formulation and technical service or product development experience, which should include: Hands-on experience formulating tablets, liquids, and/or capsules, including scale up. 
• Excellent communication, presentation, and interpersonal skills.
• Strong collaboration skills: ability to work effectively in a transversal team environment, with a high degree of autonomy whilst remaining a team player, constantly fostering collaboration.
• Strategic thinking and good problem-solving.
• Proficiency in Microsoft Office and CRM systems (Salesforce)
• A willingness to travel is essential (up to 30%).
• And because we are an international company you are fluent in English 😊, additional languages like Italian, Spanish, Turkish, Arabic, are very much preferred.

What will you love about us?

• Working in a great, collaborative and knowledgeable team
• Opportunities to learn and grow in an entrepreneurial environment that encourages creativity.
• Our internal mobility policy.
• The possibility to adjust the work-life balance through organizational flexibility.
• And for all, access to an external platform of listening by professionals.
•  Contract
• Base Salary: 60.000 € - 65.000€
• Contract type: Permanent contract (subject to probation period)
• Working hours: Full-time

We appreciate the following leadership skills from our team members

• Act like a valuable team player 
• Target quality and excellence 
• Be disciplined and compliant 
• Make decisions quickly and with determination

If you identify yourself in this position, please apply by uploading your resume and let's start the journey together!

Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences. 

Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws.
 

As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach.

To find out more about our products, values and sustainable development ambitions visit us at www.roquette.com and at www.sustainability.roquette.com