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Greater London, England, United Kingdom
Hybrid
At Fyxer, we’re not building a traditional Customer Success team - we’re building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership. Our CSMs don’t just react - they lead.
This is a hands-on role for a commercially-minded operator who thrives in ambiguity and is excited to build from zero. You'll work with our largest and most complex customers - and the ones with the most potential - to drive renewals, find expansion opportunities, and turn usage into value and value into growth.
We’re looking for someone who was an Account Manager in a past life - someone who understands how to sell through success, multithread across an org, and turn commercial goals into long-term partnerships.
This role is hybrid in our London office (remote work is not available)
Salary: £70,000 - £90,000 year + bonus + equity + benefits
Violaine Yziquel, our CCO, is the hiring manager
You’ll be at the frontline of our Customer Success motion - helping define it while actively delivering results. We don’t yet have all the tooling, playbooks, or workflows in place - you’ll help build them, while making sure our biggest customers are supported, engaged, and growing.
Success means:
Renewals are a no-brainer because value is clear and relationships are deep
Expansions happen regularly because opportunities are spotted and acted on
Customers lean on us as strategic partners - not just vendors.
Own a portfolio of high-potential, high-complexity enterprise accounts
Drive the full renewal cycle
Multithread across stakeholders to ensure broad, embedded relationships
Surface commercial opportunities through value-based conversations
Develop scalable, repeatable playbooks for success, renewal, and expansion
Help shape our tooling and GTM tech stack - helping choose, implement, and evolve the right systems to support success at scale
Define and refine KPIs and dashboards that help us track what matters most for our customers
Translate customer insights into product feedback and roadmap influence
Collaborate closely with Sales on account planning and pre-to-post handoffs
Bring a commercial lens to everything - always thinking about how success drives revenue
8+ years in Customer Success or Account Management, with a clear track record of owning revenue (renewals + expansion)
Enterprise experience - you’ve navigated complex orgs, long sales cycles, and strategic conversations
Commercially driven - you’re not afraid to talk numbers, push for value, and ask for the upsell
Builder mindset - you’re energized by ambiguity and excited to help define a motion from scratch
Excellent communicator - confident leading executive conversations, translating technical concepts, and managing internal stakeholders.
Tooling savvy - you know your way around modern GTM tools and can help us choose and implement what works best
Startup-ready - fast, flexible, and energized by change
Submit your CV (no need for a cover letter)
We’ll review it
An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)
Customer case study with a panel (45 minutes)
Meet more of the team (30 minutes)
The Trajectory: We grew from $1M to $30M ARR with a team of just 32.
The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier.
The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.
Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.
This culture is intense; it requires focus and discipline. So we’ll do everything we can to remove distraction, support your wellbeing, and reward your impact
#LI-FYX
