Holmdel, NJ, Chicago, IL, Toronto, ON
Hybrid
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Hybrid: This is a hybrid role based in ideally in Austin., TX with the expectations to be in office at least 3 days a week for collaboration and connection.
Why this Role Matters
As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.
What You’ll Deliver
We’re committed to creating an inclusive environment. If you need accommodations at any point in the process or in the role, we’re here to support you.
What You’ll Bring
Must-Haves:
We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
What You’ll Experience
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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