Senior Cyber Defense Operations Analyst

INFOSEC

What We Do

Keep Epic’s networks, hardware, and people safe from security risks. Install security measures and operate software to protect systems and information infrastructure, including firewalls and encryption programs. Document issues as they arise and assess & report any impact caused.

What You'll Do

Epic's Security Operations Center protects one of the world's largest player communities, along with the people, infrastructure, and technology that support it. As a Senior CDO Analyst, you will lead investigations and incident response while helping reinvent how the SOC operates, turning repeatable analysis into automated, Al-assisted workflows so the team can focus on the threats that matter most.

In this role, you will

• Lead the triage, investigation, and response for security alerts and incidents across cloud, corporate, endpoint, identity, and production environments
• Act as an escalation point and incident lead, coordinating with programming, legal, privacy, and business partners through containment, remediation, and post-incident review
• Drive the detection lifecycle management, developing, tuning, and retiring detection logic to maximize signal-to-noise ratio, minimize alert fatigue, and close emerging threat gaps
• Identify recurring analyst work and partner with security programming to automate it, including Al-agent workflows with clear validation and human review where it counts
• Turn threat intelligence and emerging vulnerabilities into rapid exposure assessments and actionable response across the company
• Develop and maintain playbooks, runbooks, and operational metrics that make the SOC faster, more consistent, and easier to scale
• Set and elevate standards for investigation quality and case documentation, actively coaching analysts and holding managed-service partners accountable to rigorous SLAs and analytical depth

What we're looking for

• 5+ years of experience in security operations, incident response, or threat detection, including leading investigations end-to-end
• Deep hands-on experience with SIEM and EDR platforms (e.g., Splunk, Google SecOps, CrowdStrike NGSIEM, etc.) and writing effective queries and detections
• Strong understanding of attacker tradecraft and frameworks such as MITRE ATT&CK, with the ability to reconstruct activity from logs and telemetry
• Experience investigating in cloud environments (AWS and/or GCP), SaaS, and identity platforms
• Scripting or programming skills (Python or similar) and a drive to automate repetitive work; SOAR experience is a plus
• Curiosity about Al and emerging technology, and interest in applying them to security operations responsibly
• Calm, decisive judgment under pressure, with the ability to prioritize competing incidents and communicate clearly to technical and executive audiences
• Strong written communication, with a high standard for incident documentation and reporting
• A self-directed, ownership-driven approach and a willingness to challenge how things have always been done

This role is open to multiple locations in North America (excluding CA, NY, & WA).